Overview

A clearly articulated treatment of organizational communication, Organizational Communication utilizes interviews to explore communication and misunderstandings at all levels of the organization.       This book offers a unique perspective on the field of internal organizational communication. The authors review the foundational material, but intersperse the discussions with excerpts from interviews conducted with more than 160 leaders and workers in a variety of organizations. Unlike other books in this field, Organizational Communication explores organizational communication from the perspective of all organizational members, not just management.

Full Product Details

Author:   Daniel Modaff ,  Jennifer Butler-Modaff ,  Sue DeWine
Publisher:   Pearson Education (US)
Imprint:   Pearson
Edition:   3rd edition
Dimensions:   Width: 18.40cm , Height: 1.70cm , Length: 23.50cm
Weight:   0.510kg
ISBN:  

9780205798254

ISBN 10:   020579825
Pages:   320
Publication Date:   14 July 2011
Audience:   Adult education ,  Further / Higher Education
Replaced By:   9780205983704
Format:   Paperback
Publisher's Status:   Out of Print
Availability:   In Print  
Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock.

Table of Contents

PREFACE ACKNOWLEDGMENTS PART ONE: FOUNDATIONS CHAPTER ONE: INTRODUCTION Defining the Study and Practice of Organizational Communication The Changing Landscape of Organizations Communication Technology and the Organization The Realities of a Diverse Workforce Ethical Frameworks and Organizational Communication The Communicative Organization Model Anticipate Misunderstandings Misunderstandings and Conflict Social Interaction Strategic Communication Planning Summary CHAPTER TWO: CLASSICAL THEORIES OF ORGANIZATIONS The Metaphor of the Machine Minimizing Misunderstandings Taylor's Theory of Scientific Management Elements of Scientific Management Scientific Management in the Modern Workplace Fayol's Administrative Theory Principles of Management Elements of Management Weber's Theory of Bureaucracy Tenets of Bureaucracy Bureaucracy in the Modern Workplace Summary CHAPTER THREE: HUMANISTIC THEORIES OF ORGANIZATIONS Human Relations Theory Misunderstandings and the Emergence of the Worker The Beginning of the Human Relations Movement: The Hawthorne Studies The Emergence of Communication: Chester Barnard Theory X and Theory Y: Douglas McGregor Human Resources Theory Four Systems of Management: Rensis Likert Blake and Mouton's Managerial Grid Summary CHAPTER FOUR: SYSTEMS THEORY Misunderstandings and the Organization as a System Systems Framework Principles of General Systems Theory Characteristics of Organizations as Systems Systems Theory and Conflict Contingency Theory The Learning Organization Summary CHAPTER FIVE: ORGANIZATIONAL CULTURE Roots of Organizational Culture Misunderstandings and Organizational Culture Definitions of Organizational Culture Elements of Organizational Culture Values Symbolic Elements Role Elements Interactive Cultural Elements Context Elements Two Perspectives on Organizational Culture Culture as Variable Culture as Root Metaphor Schein's Model of Organizational Culture Summary CHAPTER SIX: CRITICAL THEORY Organization as a Site of Domination Concepts: Power, Ideology, Hegemony, and Concertive Control Communication and Critical Theory A Critical Approach to Communication Technology Critical Theory: Issues and Challenges Creating a More Human(e) Workplace Feminist Organizational Communication Theorizing Feminist Ethical Framework Organizational Spirituality: Individual Practice & Organizational Commodification Organizational Codes of Ethics: Responsibility & Control Summary PART TWO: CHALLENGES AND MISUNDERSTANDINGS CHAPTER SEVEN: REALISTIC RECRUITMENT When Applicants and Organizations Misrepresent Themselves The Costs of Traditional Recruiting Addressing the Problem of Applicant Misrepresentation Addressing the Problem of Traditional Recruitment: Realistic Recruitment How RJPs Work The Medium of the RJP Time of Administration of the RJP Realistic Recruitment and the Communicative Organization Summary CHAPTER EIGHT: SOCIALIZATION OF NEW MEMBERS Structuration Theory The Need for Information Organizational Assimilation Anticipatory Socialization Organizational Encounter Organizational Identification Metamorphosis Criticisms of the Assimilation Approach Organizational Socialization Factors Affecting Socialization: Loyalty and Congruency Socialization Processes Summary CHAPTER 9: SUPERIOR-SUBORDINATE COMMUNICATION Nature and Importance of the Superior-Subordinate Relationship The Prevalence of Misunderstandings in the Superior-Subordinate Relationship A Dyadic View of the Superior-Subordinate Relationship Communication Activities: Superior to Subordinate Trust Immediacy Feedback Compliance-Gaining Humor Communication Activities: Subordinate to Superior Upward Influence Communication Technology and the Superior-Subordinate Relationships Effects of Culture on the Superior-Subordinate Relationship Summary CHAPTER 10: PEER AND CO-WORKER COMMUNICATION Nature of Relationships in Organizations Proxemics Relational Balance Interpersonal Needs Relational Control Relationship Development in the Workplace Technology and Peer Relationships Positive Consequences of Workplace Relationships Negative Consequences of Workplace Relationships Romantic Relationships in the Workplace The Organizational Perspective on Workplace Romance Relationship Deterioration Summary CHAPTER 11: ORGANIZATIONAL TEAMS Characteristics of Teams Relational Communication Decision Making Norms Cohesiveness Diversity Satisfaction Stress Stuckness Teams at Work Types of Organizational Teams Connecting Teams with the Environment Self-Managed Work Teams Virtual Teams Effective Teams Misunderstandings and Conflict in Organizational Teams Negative Consequences of Team Conflict Positive Consequences of Team Conflict Summary CHAPTER 12: LEADERS AND LEADERSHIP Overview of Leadership Development of Leadership Theories Trait Approach to Leadership Situational Approach to Leadership Charismatic Leadership Transactional and Transformational Leadership Relational Leading Feminist Perspectives on Leading Responsibilities of Leadership Leaders as Change Agents Leading Responsibly Corporate Social Responsibility Passion Summary CHAPTER 13: GENDER AND EMOTION IN THE WORKPLACE Overview Professional and Managerial Work Pink Collar Jobs Gender Identity Emotions in Organizational Settings Emotional Labor The Challenges of Work and Family Balancing Work & Home through Technology and Virtual Ways of Working Summary

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