Overview

This book provides a practical, hands-on experience. Chapter by chapter, a Siebel CRM self-study environment is created which can be used to follow the examples described in the book to explore the Siebel functionality. The book ensures that you understand what you are doing and why you are doing it. It contains clear step-by-step instructions, explanatory tables, screenshots, and precise diagrams. This book is for administrators who want to develop and strengthen their Siebel CRM skills in the areas of installation and system management. Whether you are a novice or a more experienced user, this book will teach you something new in many ways and by the end of the book, you will be ready to install and manage Siebel CRM in a real-world environment.

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9781849680561

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Alexander Hansal has worked as an IT professional in small, medium, and global corporations. Since 2001, Alexander works as a technical instructor and consultant for Siebel CRM and Oracle Business Intelligence in Europe. He enjoys teaching, and shares his knowledge and expertise in his classes at Oracle University and in his weblog, http://siebel-essentials.blogspot.com/

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