Oracle CX Cloud Suite: Deliver a seamless and personalized customer experience with the Oracle CX Suite
Author:   Kresimir Juric
Publisher:   Packt Publishing Limited
ISBN:  

9781788834933


Pages:   254
Publication Date:   30 March 2019
Format:   Paperback
Availability:   Available To Order   Availability explained
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Oracle CX Cloud Suite: Deliver a seamless and personalized customer experience with the Oracle CX Suite


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Full Product Details

Author:   Kresimir Juric
Publisher:   Packt Publishing Limited
Imprint:   Packt Publishing Limited
ISBN:  

9781788834933


ISBN 10:   1788834933
Pages:   254
Publication Date:   30 March 2019
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

Table of Contents

Table of Contents King is dead, long live the king Overview of products CX Solution Architecture Analysis AS-IS, TO-BE Adopting the strategy, organizational changes Organizing and conducting implementation project Scenarios and deployments Case study Oracle CX cloud - Telco

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Author Information

Kresimir Juric has spent many years in different positions and working with many different projects/clients. He has broad competence in designing and deploying various CX/CRM systems, helping customers grow their businesses and achieve their goals. Kresimir has experience of introducing organizational change as an internal resource and as a consultant in organizations ranging from SOHO/SME to some of the biggest international corporations. Kresimir has implemented CRM systems and organizational changes in the telecommunications, banking, hospitality, credit information, manufacturing, and pharmaceutical industries with the least possible organizational resistance.

Tab Content 6

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