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OverviewOperations Management: An Integrated Approach, 8th edition, provides a solid foundation of the subject with clear, guided instructions and a balance between quantitative and qualitative concepts, thus providing both an applied and practical approach. In addition to leveraging customizable, tactile teaching and learning methods, the text covers emerging topics like artificial intelligence, robotics, data analytics, and sustainability. This international edition includes several revisions and additions to the content, including updated company examples across all chapters, updated discussions with regard to the latest technologies that impact operations and supply chain management, and revised problems in all chapters. In addition, the edition includes a new “Pandemic Effects” box that addresses how the chapter topic has evolved or changed during the COVID-19 pandemic and how it is evolving in a post-pandemic environment. Full Product DetailsAuthor: R. Dan Reid (University of New Hampshire) , Nada R. Sanders (Wright State University)Publisher: John Wiley & Sons Inc Imprint: John Wiley & Sons Inc Edition: 8th edition ISBN: 9781394226429ISBN 10: 139422642 Publication Date: 07 June 2024 Audience: College/higher education , Tertiary & Higher Education Format: Paperback Publisher's Status: Forthcoming Availability: Awaiting stock  Table of Contents1 Introduction to Operations Management Chapter Overview What Is Operations Management? Differences Between Manufacturing and Service Organizations Operations Management Decisions Historical Development Today’s OM Environment Operations Management in Practice Within OM: How It All Fits Together 2 Operations Strategy and Competitiveness Chapter Overview The Role of Operations Strategy Developing a Business Strategy Developing an Operations Strategy Strategic Role of Technology Productivity Operations Strategy Within OM: How It All Fits Together 3 Product Design and Process Selection Chapter Overview Product Design The Product Design Process Factors Impacting Product Design Process Selection Designing Processes Process Performance Metrics Linking Product Design and Process Selection Technology Decisions Designing Services Product Design and Process Selection Within OM: How It All Fits Together 4 Supply Chain Management Chapter Overview Basic Supply Chains Issues Affecting Supply Chain Management The Role of Purchasing Sourcing Decisions The Role of Warehouses Implementing Supply Chain Management Supply Chain Management Within OM: How It All Fits Together 5 Total Quality Management Chapter Overview Defining Quality Cost of Quality The Evolution of Total Quality Management (TQM) The Philosophy of TQM Quality Awards and Standards Why TQM Efforts Fail Total Quality Management (TQM) Within OM: How It All Fits Together 6 Statistical Quality Control Chapter Overview What Is Statistical Quality Control? Sources of Variation: Common and Assignable Causes Descriptive Statistics Statistical Process Control Methods Control Charts for Variables Control Charts for Attributes Process Capability Six Sigma Quality Acceptance Sampling Implications for Managers Statistical Quality Control in Services Statistical Quality Control (SQC) Within OM: How It All Fits Together 7 Just-in-Time and Lean Systems Chapter Overview The Philosophy of JIT Elements of JIT Just-in-Time Manufacturing Total Quality Management Respect for People Benefits of JIT Implementing JIT JIT in Services JIT and Lean Systems Within OM: How It All Fits Together 8 Forecasting Chapter Overview Principles of Forecasting Steps in the Forecasting Process Types of Forecasting Methods Time Series Models Causal Models Measuring Forecast Accuracy Selecting the Right Forecasting Model Collaborative Planning, Forecasting, and Replenishment (CPFR) Forecasting Within OM: How It All Fits Together 9 Capacity Planning and Facility Location Chapter Overview Capacity Planning Making Capacity Planning Decisions Decision Trees Location Analysis Making Location Decisions Capacity Planning and Facility Location Within OM: How It All Fits Together 10 Facility Layout Chapter Overview What Is Layout Planning? Types of Layouts Designing Process Layouts Special Cases of Process Layout Designing Product Layouts Group Technology (Cell) Layouts Facility Layout Within OM: How It All Fits Together 11 Work System Design Chapter Overview Work System Design Job Design Work Measurement Compensation Work System Design within OM: How It All Fits Together 12 Inventory Management Chapter Overview Basic Inventory Principles Inventory Management Objectives Relevant Inventory Costs ABC Inventory Classification Inventory Record Accuracy Determining Order Quantities Determining Safety Stock Levels The Periodic Review System Inventory Management within OM: How It All Fits Together 13 Aggregate Planning Chapter Overview Business Planning Aggregate Planning Options Aggregate Plan Strategies Developing the Aggregate Plan Aggregate Planning within OM: How It All Fits Together 14 Resource Planning Chapter Overview Enterprise Resource Planning The Benefits and Costs of ERP Material Planning Systems How MRP Works Capacity Requirements Planning (CRP) Resource Planning Within OM: How It All Fits Together 15 Scheduling Chapter Overview Basic Scheduling Concepts Developing a Schedule of Operations Optimized Production Technology Scheduling Issues for Service Organizations Scheduling Within OM: Putting It All Together 16 Project Management Chapter Overview The Project Life Cycle Project Management Concepts Estimating the Probability of Completion Dates Reducing Project Completion Time The Critical Chain Approach Project Management Within OM: How It All Fits TogetherReviewsAuthor InformationR. DAN REID is Associate Professor Emeritus of Operations Management at the Whittemore School of Business and Economics at the University of New Hampshire. He holds a Ph.D. in Operations Management from The Ohio State University, an M.B.A. from Angelo State University, and a B.A. in Business Management from the University of Maryland. During the past 20 years, he has taught at The Ohio State University, Ohio University, Bowling Green State University, Otterbein College, and the University of New Hampshire. Dr. Reid’s research publications have appeared in numerous journals such as the Production and Inventory Management Journal, Mid-American Journal of Business, Cornell Hotel and Restaurant Administration Quarterly, Hospitality Research and Education Journal, Target, and the OM Review. His research interests include manufacturing planning and control systems, quality in services, purchasing, and supply chain management. NADA R. SANDERS is Distinguished Professor of Supply Chain Management at the D’Amore-McKim School of Business at Northeastern University. She holds a Ph.D. in Operations Management from The Ohio State University, an M.B.A. from The Ohio State University, and a B.S. in Mechanical Engineering. She has taught for more than 25 years at a variety of academic institutions including The Ohio State University, Lehigh University, Texas Christian University, and Wright State University. Dr. Sanders has extensive research experience and has published in numerous journals such as Decisions Sciences, Journal of Operations Management, Production & Operations Management, Journal of Business Logistics, California Management Review, Sloan Management Review, Omega, Interfaces, and Journal of Behavioral Decision Making. She has authored chapters in books and encyclopedias such as the Routledge Companion for Production and Operations Management, Forecasting Principles Handbook, Encyclopedia of Production and Manufacturing Management, and the Encyclopedia of Electrical and Electronics Engineering. Dr. Sanders consults with numerous companies across a range of industries and is frequently called upon as a keynote speaker and expert witness. Tab Content 6Author Website:Countries AvailableAll regions |
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