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OverviewThis text explains how crisis management can prevent or reduce the threats of a crisis, providing guidelines for how best to act and react in an emergency situation. Drawing on firsthand experience in crisis management, Coombs provides detailed explanations about preparing for crises, detecting crisis, and preventing crisis. Each aspect of the crisis is discussed from pre-crisis stage to evaluation of crisis management efforts and post-crisis actions--with the ultimate goal of saving lives, reputations, and financial resources. A truly integrative and comprehensive text, Ongoing Crisis Communication is a crucial resource for students, professors, and practitioners interested in planning, practicing, or researching crisis management. Key Features include: - New and updated crises examples and case studies throughout - Expanded and integrated coverage on the growing importance of the online environment to crisis communication and management - Stronger discussion of crisis exercises, including why these activities need to be done - New Case Study Appendix - Discussion questions at the end of each chapter provide points for instructors of discuss with students. Full Product DetailsAuthor: Timothy CoombsPublisher: SAGE Publications Inc Imprint: SAGE Publications Inc Edition: 2nd Revised edition Dimensions: Width: 15.20cm , Height: 1.10cm , Length: 22.80cm Weight: 0.310kg ISBN: 9781412949927ISBN 10: 1412949920 Pages: 224 Publication Date: 05 April 2007 Audience: College/higher education , Tertiary & Higher Education Replaced By: 9781412983105 Format: Paperback Publisher's Status: Out of Print Availability: In Print  Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock. Table of Contents1. A Need for More Crisis Management Knowledge Crisis Management Defined Importance of Crisis Management Discussion Questions 2. Outline for an Ongoing Approach to Crisis Management Initial Crisis Management Framework Outline of the Three-Staged Approach Discussion Questions 3. Prevention: Finding Warning Signs Contributing Organizational Functions Sources to Be Scanned Information Collection Information Analysis/Knowledge Creation Crisis Sensing Mechanism Conclusion Discussion Questions 4. Taking Preventative Measures Basic Crisis Prevention Process Issues Management Risk Management Reputation Management Conclusion Discussion Questions 5. Crisis Preparation Part One Diagnosing Crisis Vulnerabilities Crisis Types Crisis Management Teams Special Considerations The Spokesperson Conclusion Discussion Questions 6. Crisis Preparation Part Two The Crisis Management Plan Preparation of the Crisis Communication System Conclusion Discussion Questions 7. Crisis Recognition Selling the Crisis Crises and Information Needs Conclusion Discussion Questions 8. Crisis Response Form and the Crisis Response Content and the Crisis Response Follow-up Communication Conclusion Discussion Questions 9. Post-Crisis Concerns Crisis Evaluation Institutional/Organizational Memory Post-Crisis Actions Conclusion Discussion Questions 10. Final Observations and Lessons Crisis Management is Ongoing Knowledge, Skills, and Traits Crisis Management Procedures New Communication Technologies Final Thoughts Discussion QuestionsReviewsOngoing crisis Communications has done public relations professionals a favour by bringing together research from a number of disciplines that would have been difficult to find otherwise in a single book. -THE FINANCIAL EXPRESS -- The Financial Express 20070803 This new second edition of a classic updates crisis examples and case studies but retains its multidisciplinary coverage to provide an integrated approach to crisis communication and the entire management process -THE MIDWEST BOOK REVIEW -- James A. Cox The Midwest Book Review 20071005 An important college-level guide for both undergrad and graduate courses in public relations, management, or crisis communications. -MIDWEST BOOK REVIEW -- Midwest Book Review - Internet Bookwatch, September 2007 Midwest Book Review - Internet Bookwatch, September 2007 20071226 Author InformationW. Timothy Coombs (PhD Purdue University in Public Affairs and Issues Management) is the George T and Glady H Abell Professor in Liberal Arts in Department of Communication at Texas A&M University. His primary areas of research are crisis communication and CSR including the award-winning book Ongoing Crisis Communication. He is the current editor for Corporation Communication: An International Journal. His research has appeared in Management Communication Quarterly, Public Relations Review, Corporate Reputation Review, Journal of Public Relations Research, Journal of Communication Management, Business Horizons, and the Journal of Business Communication. Tab Content 6Author Website:Countries AvailableAll regions |
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