Ongoing Crisis Communication: Planning, Managing, and Responding

Author:   Timothy Coombs
Publisher:   SAGE Publications Inc
Edition:   2nd Revised edition
ISBN:  

9781412949927


Pages:   224
Publication Date:   05 April 2007
Replaced By:   9781412983105
Format:   Paperback
Availability:   In Print   Availability explained
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Ongoing Crisis Communication: Planning, Managing, and Responding


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Overview

This text explains how crisis management can prevent or reduce the threats of a crisis, providing guidelines for how best to act and react in an emergency situation. Drawing on firsthand experience in crisis management, Coombs provides detailed explanations about preparing for crises, detecting crisis, and preventing crisis. Each aspect of the crisis is discussed from pre-crisis stage to evaluation of crisis management efforts and post-crisis actions--with the ultimate goal of saving lives, reputations, and financial resources. A truly integrative and comprehensive text, Ongoing Crisis Communication is a crucial resource for students, professors, and practitioners interested in planning, practicing, or researching crisis management. Key Features include: - New and updated crises examples and case studies throughout - Expanded and integrated coverage on the growing importance of the online environment to crisis communication and management - Stronger discussion of crisis exercises, including why these activities need to be done - New Case Study Appendix - Discussion questions at the end of each chapter provide points for instructors of discuss with students.

Full Product Details

Author:   Timothy Coombs
Publisher:   SAGE Publications Inc
Imprint:   SAGE Publications Inc
Edition:   2nd Revised edition
Dimensions:   Width: 15.20cm , Height: 1.10cm , Length: 22.80cm
Weight:   0.310kg
ISBN:  

9781412949927


ISBN 10:   1412949920
Pages:   224
Publication Date:   05 April 2007
Audience:   College/higher education ,  Tertiary & Higher Education
Replaced By:   9781412983105
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

1. A Need for More Crisis Management Knowledge Crisis Management Defined Importance of Crisis Management Discussion Questions 2. Outline for an Ongoing Approach to Crisis Management Initial Crisis Management Framework Outline of the Three-Staged Approach Discussion Questions 3. Prevention: Finding Warning Signs Contributing Organizational Functions Sources to Be Scanned Information Collection Information Analysis/Knowledge Creation Crisis Sensing Mechanism Conclusion Discussion Questions 4. Taking Preventative Measures Basic Crisis Prevention Process Issues Management Risk Management Reputation Management Conclusion Discussion Questions 5. Crisis Preparation Part One Diagnosing Crisis Vulnerabilities Crisis Types Crisis Management Teams Special Considerations The Spokesperson Conclusion Discussion Questions 6. Crisis Preparation Part Two The Crisis Management Plan Preparation of the Crisis Communication System Conclusion Discussion Questions 7. Crisis Recognition Selling the Crisis Crises and Information Needs Conclusion Discussion Questions 8. Crisis Response Form and the Crisis Response Content and the Crisis Response Follow-up Communication Conclusion Discussion Questions 9. Post-Crisis Concerns Crisis Evaluation Institutional/Organizational Memory Post-Crisis Actions Conclusion Discussion Questions 10. Final Observations and Lessons Crisis Management is Ongoing Knowledge, Skills, and Traits Crisis Management Procedures New Communication Technologies Final Thoughts Discussion Questions

Reviews

Ongoing crisis Communications has done public relations professionals a favour by bringing together research from a number of disciplines that would have been difficult to find otherwise in a single book. -THE FINANCIAL EXPRESS -- The Financial Express 20070803 This new second edition of a classic updates crisis examples and case studies but retains its multidisciplinary coverage to provide an integrated approach to crisis communication and the entire management process -THE MIDWEST BOOK REVIEW -- James A. Cox The Midwest Book Review 20071005 An important college-level guide for both undergrad and graduate courses in public relations, management, or crisis communications. -MIDWEST BOOK REVIEW -- Midwest Book Review - Internet Bookwatch, September 2007 Midwest Book Review - Internet Bookwatch, September 2007 20071226


Author Information

W. Timothy Coombs, Ph.D., Purdue University, is the Abell Professor in Liberal Arts in Department of Communication at Texas A&M University. He is the 2002 recipient of Jackson, Jackson & Wagner Behavioral Science Prize from the Public Relations Society of America, received the 2013 Pathfinder Award from the Institute of Public Relations in recognition of his research contributions to the field and to the practice, received the 2014 Business Impact Award from the Association for Business Communication and USC Marshall School of Business, Center for Management Communication, and was the 2014 winner of the Dean's Distinguished Researcher Award in the College of Sciences at the University of Central Florida. Dr. Coombs has won multiple PRIDE awards from the Public Relations Division of the National Communication Association for both books and research articles. He is also a member of the Arthur W. Page Society.

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