Overview

The unique and controversial companion volume to Daniel Seymour's On Q places Seymour's ideas and theories within the context of a call to action. In a series of realistic case-study lessons, he reveals how colleges and universities can dramatically improve their performance by drawing upon the concepts found in systems theory, quality management, and studies of organizational behavior.

Full Product Details

Author:   Daniel Seymour
Publisher:   Oryx Press Inc
Imprint:   Oryx Press Inc
Dimensions:   Width: 15.50cm , Height: 1.40cm , Length: 23.20cm
Weight:   0.349kg
ISBN:  

9780897749657

ISBN 10:   0897749650
Pages:   206
Publication Date:   16 March 1995
Audience:   College/higher education ,  Professional and scholarly ,  Undergraduate ,  Postgraduate, Research & Scholarly
Format:   Paperback
Publisher's Status:   Active
Availability:   Out of print, replaced by POD  
We will order this item for you from a manufatured on demand supplier.

Table of Contents

Chapter 1 Direction Setting Chapter 2 Begin With The End In Mind Chapter 3 Left to Our Own Devices, We Pay Too Much Attention to Things of Little Importance to the Customer Chapter 4 Process Design and Management Chapter 5 Waste is the Unintended Consequences of Unattended Work Processes Chapter 6 The Capacity of a System is Limited by its Bottlenecks Chapter 7 An Organization is a Relay Team; the Better the Handoffs, the Better the Results Chapter 8 In the Absence of a Search for the Unnecessary, Complexity Out Simplicity Chapter 9 Feedback Chapter 10 Measurement Without Feedback is Just Data; Feedback without Measurement is Just Opinion Chapter 11 Enablers Chapter 12 Followers, Not Leaders, Are the Best Judges of Hypocrisy Chapter 13 To Create the Future, Challenge the Past Chapter 14 Exceptional Solutions to Universal Problems Create Universal Problems

Reviews

?There is considerable valuable guidance interwoven into Seymore's five-part framework and 14 lessons from respected business leaders....Somewhat chatty in nature, almost more like a presentation to a group than a scholarly book, it serves its purpose for those who would like an easy to read summary of current thinking on reengineering in academe.?-Journal of Academic Librarianship

Seymour's volume...makes useful points about the teaching and working lives of professors and instructors. Reference and Research Book News

Author Information

DANIEL SEYMOUR is president, Q Systems, Palm Springs, California. He has worked in industry, as a professor, and as a university administrator. Dr. Seymour is the author of 12 books, including On Q: Causing Quality in Higher Education.

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