Overview

This publication focuses on the Tbilisi-Rustavi highway modernization project in Georgia as one of the Office of the Special Project Facilitator's Lessons Learned series of case studies on ADB's complaint management experience. It presents the issues, challenges, and solutions that Office of the Special Project Facilitator's (OSPF)identified from its experience responding to the concerns of affected households and people in the course of the project's implementation. The OSPF case study series aims to support ADB operations departments, government and private sector partners, and other stakeholders by documenting grievance redress management experiences and identifying important lessons and good practices on problem-solving that are useful for future projects.

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