Overview
How can you stay relevant for your customers? The answer is a combination of the following three factors: technology, personal involvement and social commitment. The past ten years have been marked by the arrival of 4G, mobile services, and robotics. These technologies have brought about a revolution in the field of customer experience and in the future, this will evolve even further. As a company, you will have to take a more active part in the personal life journey of your customers. This opens up the opportunity to tackle, together with your customer, concrete social world problems, including climate change, mobility, and health care. Customers increasingly seek out companies that do good for both themselves, and the world. AUTHOR: Steven Van Belleghem is an expert in customer centricity in a digital world. He is a highly sought-after speaker for congresses, company meetings and events all over the world. Steven is also partner consultancy company Nexxworks, co-founder of Zembro and of content creation bureau Snackbytes. SELLING POINTS: . A new book from a visionary keynote speaker who specialises in customer-centric thinking and the evolution of corporate responsiveness . Offers concrete applications of the social dimension of customer relations . Contains three components for sustainable success 25 colour illustrations
Full Product Details
Author: Steven Van Belleghem
Publisher: Lannoo Publishers
Imprint: Lannoo Publishers
Weight: 0.657kg
ISBN: 9789401470353
ISBN 10: 9401470359
Pages: 256
Publication Date: 02 October 2020
Audience:
General/trade
,
General
Format: Paperback
Publisher's Status: Active
Availability: In Print
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Reviews
"What's going to take our companies to the next level--something that exceeds our customers' expectations? Van Belleghem has ideas focused in three areas: technology, personal involvement and social commitment. I've become a big fan of his work and I'm sure you will, too.--Shep Hyken ""Forbes"""
What's going to take our companies to the next level--something that exceeds our customers' expectations? Van Belleghem has ideas focused in three areas: technology, personal involvement and social commitment. I've become a big fan of his work and I'm sure you will, too.--Shep Hyken Forbes
Author Information
Steven Van Belleghem is an expert in customer centricity in a digital world. He is a highly sought-after speaker for congresses, company meetings and events all over the world. Steven is also partner consultancy company Nexxworks, co-founder of Zembro and of content creation bureau Snackbytes.
