Overview

Clinical Accountability in Long-Term Care: Six Strategies to Build a Culture of CommitmentEileen L. Dohmann, RN, BSN, MBA, NEA-BC You're only six steps away from building a culture of accountability!An accountable staff is an empowered staff. Clinical Accountability in Long-Term Care: Six Strategies to Build a Culture of Commitment will teach directors of nursing, charge nurses, and staff educators proven strategies to empower staff members to take more ownership and responsibility in their jobs. Quantifying an intangible concept such as accountability can be difficult, but the author reveals the successful six-step plan that she uses with her own staff to achieve measurable results.This manual provides helpful tools to set expectations for behavior and standards of practice. A key training resource for both new and experienced managers, it is perfect for directors, administrators, managers, and staff educators. Clinical Accountability in Long-Term Care will help you:

• Set expectations to hold staff accountable in a variety of situations
• Practice accountability individually and within multidisciplinary work relationships
• Use active listening and assertive speaking
• Recognize and change noncommitments to commitments
• Differentiate between the terms responsibility and accountability
• Assess the level of accountability of managers and supervisors

• Difference Between Accountability And Responsibility
• Accountability and Organizational Roles
• Designing Organizational Roles and Culture
• Interpersonal Interactions in an Accountability Culture

• Everything You Need to Hold Yourself and Others Accountable
• Six Accountability Language Tools
• The Power of Accountability Language
• Develop a New Habit and Track Your Progress

• Identifying Your Personal Level of Accountability
• Tell Your Accountability Story
• Your Communication Style
• Personal Accountability Situations

• Defining Accountability and Expectations for Your Staff
• Engaging in Effective Conversations
• Facilitating Effective Meetings
• Professional Staff Development
• Promoting Intolerance

• Accountability Conversations with Peers
• The Power of Public Accountability

• Managing Up
• Dealing with Different Types of Managers
• How It Feels to Be Held Accountable

• Language Tools
• Listen to Understand

• Reaching Upward
• Language Tools

• Everything You Need to Know to Lead an Effective Meeting

• Teaching Tools
• Communication CPR Tool
• Communication Information
• Tips for Being a Clear Speaker and an Active Listener
• Agenda Template for Facilitating Productive Meetings
• Accountability Quiz
• Answer key to Accountability Quiz

Full Product Details

9781601467485

Table of Contents

Reviews

Author Information

Eileen L. Dohmann, RN, BSN, MBA, NEA-BC, is vice president of nursing at Mary Washington Hospital in Fredericksburg, VA, where she is responsible for nursing care and services, as well as operational oversight for Home Health and Hospice and Cancer Center of Virginia. With 25 years of experience as a nurse, she is an advocate for the profession of nursing and excellence in nursing practice.About the Reviewer: Barbara Acello, MS, RN, is an independent nurse consultant and educator. She has worked in long-term care for more than 33 years. In addition to owning and operating a school for nursing assistants, she helped to write and develop mandatory state curricula for nurse aides and EMTs.

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