Non-Linguistic Analysis of Call Center Conversations
Author:   Sunil Kumar Kopparapu
Publisher:   Springer International Publishing AG
Edition:   2015 ed.
ISBN:  

9783319008967


Pages:   83
Publication Date:   14 August 2014
Format:   Paperback
Availability:   Manufactured on demand   Availability explained
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Non-Linguistic Analysis of Call Center Conversations


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Overview

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes ""how"" the conversation happens and not ""what"" the conversation is about by audio signal processing and analysis.

Full Product Details

Author:   Sunil Kumar Kopparapu
Publisher:   Springer International Publishing AG
Imprint:   Springer International Publishing AG
Edition:   2015 ed.
Dimensions:   Width: 15.50cm , Height: 0.50cm , Length: 23.50cm
Weight:   1.591kg
ISBN:  

9783319008967


ISBN 10:   331900896
Pages:   83
Publication Date:   14 August 2014
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

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Dr. Sunil Kumar Kopparapu is a Senior Scientist, TCS Innovation Labs in Mumbai.

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