No One of Us Is as Strong as All of Us: Services, Catalogs and Portfolios
Author:   University of Nevada Las Vegas Daniel McLean (University of Nevada, Las Vegas)
Publisher:   Itgp
ISBN:  

9781299468474


Pages:   189
Publication Date:   01 January 2012
Format:   Electronic book text
Availability:   Available To Order   Availability explained
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No One of Us Is as Strong as All of Us: Services, Catalogs and Portfolios


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Overview

This innovative fictionalized narrative builds on real-life experiences of people just like you and the daily ITSM challenges you encounter. See how they: Dealt with situations where being right didn t mean success, Survived management pressure as others were fired around them, Built credibility in the face of doubt and mistrust from their peers, Separated good advice from bad. The narrative style of the book will help readers understand resistance to change and the lack of empathy that exists between IT and the business it supports. It illustrates through dialog the discovery of the value of ITIL processes and is an ideal book for newly trained ITIL practitioners, making for a great team discussion tool.

Full Product Details

Author:   University of Nevada Las Vegas Daniel McLean (University of Nevada, Las Vegas)
Publisher:   Itgp
Imprint:   Itgp
ISBN:  

9781299468474


ISBN 10:   1299468470
Pages:   189
Publication Date:   01 January 2012
Audience:   General/trade ,  General
Format:   Electronic book text
Publisher's Status:   Active
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

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