Overview

Essential Skills for the Reality of Leading and Managing People is a practical, no-nonsense guide to what leadership truly looks like day to day. Moving beyond theories and motivational clichés, it focuses on the real work of leading people-communicating clearly, building trust, setting expectations, addressing conflict, and holding yourself and others accountable. Written in a direct, conversational tone, it meets leaders where they are and helps them navigate complex realities: differing personalities, generational gaps, workplace dynamics, and those moments when leadership feels uncomfortable but essential. This book is for supervisors, managers, and leaders in any industry who are responsible for people-whether new to leadership or seasoned veterans. It's especially valuable for those who've learned that leadership is not about titles or authority but about influence, integrity, and consistency. With clear, actionable steps and straightforward insights, readers will learn practical skills they can apply immediately to reduce stress, improve relationships, and strengthen accountability. Built from the author's leadership workshops across public service, engineering, and municipal sectors, this book delivers one thing every leader needs most: confidence-confidence to lead, to coach, to correct behavior, and to create a culture where people show up ready to do their best.

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9781662970696

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James J. Courchaine has spent more than five decades in the water and wastewater industry, beginning as a laborer and rising through every level of responsibility to become a director, consultant, strategist, and mentor to leaders across the country. He has trained and coached thousands of supervisors, operators, and managers, helping them navigate the real-world challenges of leading people in high-expectation, public-service environments. Jim is the author of The Wastewater Collection System Operator Certification Studybook, published by the Water Environment Federation. Now in its third edition, it is used nationally to train and certify operators entering and advancing in the profession. He lectures widely and is known for his practical, conversational, and honest approach to leadership, grounded in experience, not theory. His work reflects a simple belief: leadership is not about title or authority, but about integrity, accountability, and how we show up for others every day. Jim lives in New England and continues to mentor emerging leaders throughout the water and wastewater community and beyond.

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