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Ms. Ann Shaffer is the author of NEW PERSPECTIVES ON MICROSOFT® WORD 365 and has contributed to many other Cengage publications. She has more than 30 years of experience as a developmental editor and co-author of books, journal articles and multimedia in a variety of fields, including computer science, mathematics, history, engineering and social sciences. She holds a master’s degree in English from the University of Wisconsin-Madison. Katherine T. Pinard has more than 25 years of experience writing and editing books about computer concepts, applications, and technology. She has co-authored or contributed to more than 20 successful books and has edited or managed more than 60 titles. She is MOS certified in Word and PowerPoint.

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