Overview

A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations--whether in the boardroom or at home. After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI's lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss's head, revealing the skills that helped him and his colleagues succeed where it mattered most: saving lives. In this practical guide, he shares the nine effective principles--counterintuitive tactics and strategies--you too can use to become more persuasive in both your professional and personal life. Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, renegotiating rent, deliberating with your partner. Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion.

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9781504735049

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Reviews

Voss, who believes that 'life is negotiation, ' has set out to help readers get what they want out of any given situation, without harming the other parties. Along with telling stories of his time in the FBI, he guides readers through key lessons, such as how to 'confront without confrontation, ' understand an opponent's emotions, become good at saying no, manipulate your opponent's reality, and develop the calm but authoritative vocal style he calls 'the late-night FM DJ voice.' Chatty and friendly and packed with helpful resources, this is an intriguing approach to business and personal negotiations. -- Publishers Weekly Former FBI hostage negotiator Chris Voss has few equals when it comes to high stakes negotiations. Whether for your business or your personal life, his techniques work. -- Joe Navarro, FBI special agent (ret.) and author of What Every Body Is Saying This book blew my mind. It's a riveting read, full of instantly actionable advice-not just for high-stakes negotiations, but also for handling everyday conflicts at work and at home. -- Adam Grant, New York Times bestselling author Never Split the Difference is a different kind of business book-one that emphasizes the importance of emotional intelligence without sacrificing deal-making power. It comes from the pen of a former hostage negotiator-someone who couldn't take no for an answer-which makes it fascinating reading. But it's also eminently practical. In these pages, you will find the techniques for getting the deal you want. -- Daniel H. Pink, New York Times bestselling author

Author Information

Tahl Raz uncovers big ideas and great stories that ignite change and growth in people and organizations. He is an award-winning journalist and coauthor of the New York Times bestseller Never Eat Alone. When not researching or writing, he coaches executives, lectures widely on the forces transforming the new world of work, and serves as an editorial consultant for several national firms. He invites readers to e-mail him at TR@TahlRaz.com and to visit his website at www.TahlRaz.com. Chris Voss is one of the preeminent practitioners and professors of negotiation skills in the world. He is the founder and principal of The Black Swan Group, a consulting firm that provides training and advises Fortune 500 companies through complex negotiations. He currently teaches at the University of Southern California's Marshall School of Business and Georgetown University's McDonough School of Business, and has lectured at other leading universities, including Harvard Law School, the MIT Sloan School of Management, and Northwestern University's Kellogg School of Management. Tahl Raz uncovers big ideas and great stories that ignite change and growth in people and organizations. He is an award-winning journalist and coauthor of the New York Times bestseller Never Eat Alone. When not researching or writing, he coaches executives, lectures widely on the forces transforming the new world of work, and serves as an editorial consultant for several national firms. He invites readers to e-mail him at TR@TahlRaz.com and to visit his website at www.TahlRaz.com. Michael Kramer is an AudioFile Earphones Award winner, a finalist for the prestigious Audie Award for Best Narration, and recipient of a Publishers Weekly Listen-Up Award. He is also an actor and director in the Washington, DC, area, where he is active in the area's theater scene and has appeared in productions at the Shakespeare Theatre, the Kennedy Center, and Theater J.

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