Overview

Negotiation and Mediation: A Communicative Approach helps readers better understand the complementary nature of negotiation and mediation skills with emphasis on various domains of conflict resolution. It introduces basic and applied principles and ethical considerations, equipping readers with the knowledge they need to become more skilled negotiators and better able to assist disputing parties in reaching agreements. The book is organized into three parts, which examine dispute resolution, negotiation, and mediation, respectively. It places distinct emphasis on ethics and culture as they relate to negotiation and mediation, and readers are provided with numerous practical, real-life examples to demonstrate concepts and skills in action. Readers learn various negotiation skills that are supported by research and mediation skills that are appropriate for all settings. They are introduced to the many ethical issues facing negotiators and mediators, including bluffing, paltering, lying, impartiality, neutrality, confidentiality, as well as cultural issues, intricacies related to online dispute resolution, and more. Negotiation and Mediation is an exemplary textbook for courses and programs in communication and in management, especially those with emphasis in dispute resolution, conflict, negotiation, mediation, organizational behavior, business leadership and administration, education, law, and criminal justice.

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9781793571632

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Author Information

Fred E. Jandt is one of the first scholars to introduce the study of conflict to the communication discipline with his text Conflict Resolution through Communication. For decades, he has studied and taught courses in intercultural communication, conflict and communication, and mediation and dispute resolution. He is also the author of the bestselling textbook Conflict and Communication and the bestselling book Win-Win Negotiating, which has been translated into seven languages. Dr. Jandt has conducted numerous management seminars on managing conflict productively.

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