Overview

"This study of Japanese business discourse adopts Bakhtin's notion of speech genres as an heuristic in order to analyze groups of spoken texts which display similar constellations of compositional, thematic, and stylistic features. Drawing upon a corpus of over 540 naturally-occurring telephone conversations collected in the Kanto and Kansai areas of Japan, Lindsay Amthor Yotsukura demonstrates how Japanese business professionals present, negotiate and clarify their identities and intentions and enlist and offer assistance with respect to a variety of transactions such as toiawase inquiries, merchandise orders, shipping confirmations, and reports of delivery problems. In the process, she highlights the critical deictic function of linguistic devices such as the no desu (extended predicate) construction in producing formulations, and politeness expressions that index the dynamic uti/soto ('inside'/ 'outside') continuum. She also illustrates some of the ways in which these ""negotiating moves"" are consonant with a number of Japanese ""folk"" metalinguistic concepts and expressions in order to underscore the importance of shared assumptions and expectations developed through experience in performing these genres of ""talk at work"" on a regular, collaborative, basis. Yotsukura's findings represent a unique and significant contribution to the discourse - and conversation-analytic literature on business negotiation because the field has until now focused almost exclusively on English and other Indo-European languages. The study should therefore provide an entirely different but equally important ethnographic perspective on the culturally nuanced, rhetorical strategies used by a non-Western community of speakers for the presentation and resolution of problems in business transactions."

Full Product Details

Author:   Lindsay Amthor Yotsukura (University of Maryland, College Park, USA)
Publisher:   Emerald Publishing Limited
Imprint:   Elsevier Science Ltd
Dimensions:   Width: 15.00cm , Height: 2.30cm , Length: 22.80cm
Weight:   0.476kg
ISBN:  

9780080441658

ISBN 10:   0080441653
Pages:   392
Publication Date:   09 May 2003
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

Introduction: Objectives; Related linguistic studies on Japanese business discourse and negotiation;  Motivation for the study; Identifying and describing a genre - Japanese business transactional telephone conversations;  Bakhtin and the notion of speech genres;  Focal exchange - problem presentation and resolution;  Specific goals of the study;  Overview of subsequent chapters.  Data and Methodology: Introduction;  Recent methods for data elicitation;  Rationale for an ethnomethodological approach;  Data collection methods for this study;  Description of the JBC corpus;  The genre of Japanese business transactional telephone conversations;  Relevant findings from conversation analysis;  Previous studies on offers in Japanese;  Closings;  Concluding remarks.  The Structure of Japanese Business Transactional Telephone Conversations: Introduction; Business transactional calls vs service encounters; Overall structure and identifying register features; Call openings; Transition section; Matter(s) for business discussion; Pre-closing devices; Discussion of other issues or transactions; Concluding remarks. Types of Japanese Business Transactional Telephone Calls: Introduction; General toiawase inquiries; Merchandise orders; Shipping confirmations; Problem reports; Concluding remarks. Problem Presentation and Resolution in Japanese Business Transactional Calls: Introduction; Problem presentation and resolution in JBCs - two examples; Interactional asynchrony in JBCs; Problem reports in English; Problem reporting sequences in English vs; Japanese service encounters; Interactional asynchrony in English - service recipients' accounts vs; service providers' formulations; Problem resolution in English vs; Japanese; Concluding remarks. Cultural and Sociolinguistic Considerations: Introduction; Metalanguage regarding communication in Japanese; Ellipsis and uti/soto deixis; Japan as a high context culture; Concluding remarks; Conclusions. Strategies for reporting problems> The function and distribution of moves toward problem resolution; Role relationships, genre, and cultural norms; Putting genres to use; Areas for future research.

Reviews

"'...this volume offers much new information about the structure of Japanese interaction and will be of tremendous value in the rapidly expanding field of Japanese discourse' Scott Saft, Japanese Language and Literature, Vol 38, issue 1, 2004 ""...in what it says about Japanese, its arguments, supported by excellent exemplification throughout the book, are strong, and deserve to be fed into the mainstream of debate on the notion of genre, particularly spoken genres, an area where much work in the construction of theory and analytical frameworks still remains to be done."" Michael McCarthy, University of Nottingham, published in Applied Linguistics (2005) 26: 128-131; doi:10.1093/applin/amh045"

'...this volume offers much new information about the structure of Japanese interaction and will be of tremendous value in the rapidly expanding field of Japanese discourse' Scott Saft, Japanese Language and Literature, Vol 38, issue 1, 2004 ...in what it says about Japanese, its arguments, supported by excellent exemplification throughout the book, are strong, and deserve to be fed into the mainstream of debate on the notion of genre, particularly spoken genres, an area where much work in the construction of theory and analytical frameworks still remains to be done. Michael McCarthy, University of Nottingham, published in Applied Linguistics (2005) 26: 128-131; doi:10.1093/applin/amh045

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