Modern Hotel Operations Management
Author:   Michael Chibili ,  Shane de Bruyn ,  Latifa Benhadda ,  Conrad Lashley
Publisher:   Taylor & Francis Ltd
ISBN:  

9781138455511


Pages:   656
Publication Date:   11 August 2017
Format:   Hardback
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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Modern Hotel Operations Management


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Author:   Michael Chibili ,  Shane de Bruyn ,  Latifa Benhadda ,  Conrad Lashley
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Weight:   1.440kg
ISBN:  

9781138455511


ISBN 10:   1138455512
Pages:   656
Publication Date:   11 August 2017
Audience:   College/higher education ,  Tertiary & Higher Education
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

1. The Hospitality Industry – Past, Present and Future 2. Rating Systems and the Structure of the Hospitality Industry 3. Hotel Management – Viewed from Above 4. The Rooms Department 5. The Food and Beverage Department 6. Hospitality Human Resource Management 7. Marketing for the Hospitality Industry 8. Financial Control and the Accounting Department 9. Facility Engineering and Maintenance 10. Managing Safety and Security Issues 11. Managing Hospitality Services 12. Conceiving Hospitality Processes 13. Designing Hospitality Processes 14. Delivering Hospitality Services 15. Managing Change in the Hospitality Industry 16. Managing Quality in the Hospitality Industry

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Author Information

Michael Chibili, Shane de Bruyn, Latifa Benhadda, Conrad Lashley, Saskia Penninga, and Bill Rowson are all teachers with years of experience at the Stenden Hogeschool Leeuwarden, Netherlands

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