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OverviewThis book introduces customer satisfaction surveys, with focus on the classical problems of analysing them, which include; missing values, outliers, sampling techniques, integration of different data sources, as well as modern and non-standard tools. Each chapter describes, in detail, a different technique that is applied to the standard data set along with R scripts featuring on a supporting website. Most of the techniques featured in this book are applied to a standard set of data collected from 266 companies (customers) participating in the Annual Customer Satisfaction Survey (ACSS) of a global company. The data refers to a questionnaire consisting of 81 questions that covered a wide range of service and product perspectives. Full Product DetailsAuthor: Ron S Kenett , Silvia Salini (KPA Ltd KPA Ltd., Israel KPA Ltd., Israel KPA Ltd KPA Ltd., Israel KPA Ltd., Israel KPA Ltd KPA Ltd KPA Ltd KPA Ltd KPA Ltd KPA Ltd KPA Ltd KPA Ltd)Publisher: Not Avail Imprint: Not Avail ISBN: 9786613333124ISBN 10: 6613333123 Pages: 526 Publication Date: 01 November 2011 Audience: General/trade , General Format: Electronic book text Publisher's Status: Active Availability: In stock We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately. Table of ContentsReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |