Overview

“Microsoft Voice and Unified Communications is essential reading for anyone using–or considering–Microsoft’s range of VoIP options, from consumers to small business owners to enterprise customers.” --Xuedong Huang, General Manager, Microsoft Research Communications, Innovation Center   “Joe Schurman has captured the essence of Microsoft’s vision and implementation in the areas of Voice and Unified Communications. This is an important book for those interested in connecting the dots between the present and the future in human communications and understanding why things are evolving in that way.” --Gurdeep Singh Pall, Microsoft Corporate Vice President, Unified Communications Group   Microsoft®Voice and Unified Communications is a book that provides insight into Microsoft’s Voice and Unified Communications portfolio of products and services related to Microsoft Windows Live, Microsoft Response Point, and the Microsoft Unified Communications platform.   Here’s What You’ll Find Inside. . .   · Microsoft’s vision of voice products and services for consumer, small/medium businesses, and enterprise organizations including a foreword by Gurdeep Singh Pall, Microsoft Corporate Vice President, Unified Communications Group, and commentary by Xuedong Huang, General Manager of the Microsoft Research Communications Innovation Center. · Technical guidance and information related to Microsoft Windows Live, Microsoft Response Point, and the Microsoft Unified Communications platform, including the newly released Microsoft Office Communications Server 2007 R2. · Sales guidance for selling Microsoft voice solutions in the SMB and Enterprise markets. · Examples of customized Microsoft voice and unified communications applications. · Overview of Microsoft voice and unified communications security. · Latest Microsoft voice and unified communications research and development. · Understanding of voice, unified communications, and telephony concepts and terms as well as the history and evolution of communications technology.

Full Product Details

Author:   Joe Schurman
Publisher:   Pearson Education (US)
Imprint:   Addison-Wesley Educational Publishers Inc
Dimensions:   Width: 23.40cm , Height: 1.70cm , Length: 17.80cm
Weight:   0.464kg
ISBN:  

9780321579959

ISBN 10:   032157995
Pages:   288
Publication Date:   19 March 2009
Audience:   College/higher education ,  Professional and scholarly ,  Undergraduate ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Out of Print
Availability:   Awaiting stock  

Table of Contents

Foreword     xiii Preface     xv Acknowledgments     xvii About the Author     xx Chapter 1: The Communications Renaissance     1 Telephony Revolution     1 Telephony Evolution     5 SIP’ing VoIP     8 The Presence of SIP     10 The Battle for Voice Quality     12 Voice Protocols and Codecs     15 Securing Voice Communications     16 The Microsoft Vision of Software-Powered Voice     17 Chapter 2: Consumer Voice Communications with Windows Live     19 Setting Up a Windows Live Messenger Account     21 Signing Up for VoIP Service     23 Adding Contacts     25 Communicating with a Contact     27 Collaborating Using Microsoft Messenger for Mac     32 Windows Live Call Voice Architecture     35 Chapter 3: Small Business Voice Communications with Microsoft Response Point    37 Microsoft Response Point Hardware     38 D-Link VoiceCenter     39 Syspine Digital Operator Phone System     42 Aastra AastraLink RP     44 Microsoft Response Point Software     48 Microsoft Response Point Base Unit Software     48 Microsoft Response Point Administrator     50 Microsoft Response Point Assistant     51 Microsoft Response Point Internet Telephony Service Providers     54 Innovative Microsoft Response Point Features     56 Response Point and Small Business Server Integration     60 The Gateway to Voice and Unified Communications     62 Quintum Response Point Gateways     62 Evangelyze Communications SmartVoIP     63 Experiencing Voice with Microsoft Response Point     64 Step 1–Purchase a Response Point System     64 Step 2–Configure Microsoft Response Point Hardware     65 Step 3–Configure Response Point Software      66 Step 4–Configuring Phones, Users, and Features     67 Step 5–Testing Response Point Features     72 My Personal Response Point Response     82 Microsoft’s Internal Perception of Microsoft Response Point     83 Chapter 4: Enterprise Voice with Microsoft Unified Communications     85 Microsoft Office Communications Server     88 From RTC to UC     88 Office Communications Server Editions     89 Microsoft Office Communicator     108 Office Communicator (PC Edition)     109 Office Communicator Attendant Console     113 Office Communicator Web Access     114 Group Chat Client     115 Office Communicator Mobile     116 Office Communicator Phone Edition     117 Microsoft Messenger for Mac OS X     118 Microsoft Office Live Meeting     121 Microsoft Exchange Server     122 Unified Messaging     123 Microsoft Office Live Meeting and Communicator Integration     126 Calling Features within Outlook 2007     128 Microsoft Exchange Server Push E-mail for Outlook Mobile     128 Microsoft Unified Communications Devices     129 Microsoft Entourage 2008 for Mac OS X     131 Microsoft Exchange E-mail for the Apple iPhone     132 The Microsoft Unified Communications Vision     134 Chapter 5: Simply Speaking: The Integration of Speech Recognition with Voice and Unified Communications     135 The Vision of Speech within Microsoft’s VoIP Products and Services     136 Microsoft Voice and Speech Integration     137 Microsoft Office Communications Server Speech Integration     137 Microsoft Response Point and Speech Recognition     140 The Future of Speech with Voice-Enabled Applications     143 Chapter 6: Voice Collaboration     145 Microsoft Office and Voice     145 Microsoft Office SharePoint Server     152 Microsoft Office Outlook     153 Microsoft Unified Communications and Microsoft Office “Better Together” Videos     160 Chapter 7: Customizing Voice Applications     161 Microsoft Office Communications Server Customization     161 Office Communications Server 2007 SDK     162 Unified Communications Managed API SDK     163 Microsoft Office Communicator Customization     167 Office Communicator Automation API     168 Microsoft Office Communicator Tabs     169 Unified Communications Client SDK     171 Unified Communications AJAX SDK     171 Microsoft Office Live Meeting Customization     174 Live Meeting Portal API     175 Microsoft Exchange Server Customization     176 Exchange Web Services for Unified Communications     176 Exchange Server Unified Messaging Web Service     178 Custom Speech Development     179 Developer Resources     180 Chapter 8: Securing Voice     181 Voice and UC Security Threats     181 Voice and Unified Communications Security Solutions     183 Providing a Secure Platform Architecture     184 Instant Messaging Filtering     195 Industry-Recognized Voice Security Products     197 Chapter 9: How to Sell Voice and Unified Communications     201 Know the Lingo     202 Understand the Voice and UC Competitive Landscape     203 Microsoft Versus Cisco     206 Microsoft Versus IBM     209 Microsoft Versus Nortel, Avaya, Siemens, and NEC     211 Microsoft Versus the SMB VoIP Competition     213 Leverage Microsoft Voice Sales Incentive Programs     215 Step 1–Become a Microsoft Partner     215 Step 2–Engage with Microsoft     217 Step 3–Differentiate Yourself     218 Learn How to Sell Voice and UC Consulting Services     220 Introducing the UC 1-2-3 Methodology     220 UC 1-2-3 Business Plan     221 Microsoft Response Point 1-2-3     228 Sales Summary     229 Chapter 10: The Virtualization of Voice     231 Virtualizing Microsoft Unified Communications     231 Virtualizing Microsoft Response Point     235 The End of Telephony-Based Hardware     238 The Partner Opportunity for Voice Software Services     241 Virtual Resources     243 Appendix A: Closing Comments and Resources     245 Resources     246 Index     249

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Author Information

Joe Schurman is the Founder and Chief Executive Officer of Evangelyze Communications, a Microsoft Certified Voice Specialized Partner (VSP). Joe has provided consulting and research within the Information Technology industry and with Microsoft for the past 15 years, holding senior roles at IBM Global Services, Hewlett-Packard, and Accenture. Joe has founded several successful organizations focusing on the research and development of voice and unified communications technologies with Nortel, Cisco, Avaya, and Microsoft. Joe was involved in the early stages of Microsoft’s Unified Communications strategy in 2002 with the release of Microsoft Live Communications Server 2003 and has provided internationally recognized research, publications, and training seminars in each region of the world. In 2006, Joe began working with Microsoft Research on the initial launch of Microsoft’s Small Business voice product, Microsoft Response Point, and has travelled throughout the US and Canada providing training and readiness to Microsoft’s partners and customers. Joe is an award-winning speaker through the Microsoft TechNet program, having spoken for thousands of attendees at Microsoft events and IT industry-focused seminars and webcasts worldwide, and is a 5-time award winner of the prestigious Microsoft Most Valuable Professional (MVP) Award for his community involvement and contributions to Microsoft’s voice and unified communications products and services internationally. Joe is married with three children and resides in Houston, Texas, where he began his career at Compaq Computer Corporation.

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