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9781562869427

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Patricia Pulliam Phillips, PhD, is an internationally recognized author, consultant, and president and CEO of the ROI Institute, Inc. Phillips provides consulting services to organizations worldwide. She helps organizations build capacity in the ROI Methodology by facilitating the ROI certification process and teaching the ROI Methodology through workshops and graduate level courses. Jack J. Phillips, PhD, is chairman of the ROI Institute and a world-renowned expert on measurement and evaluation. Phillips provides consulting services for Fortune 500 companies and workshops for major conference providers worldwide. Phillips is also the author or editor of more than 75 books and more than 100 articles. His work has been featured in the Wall Street Journal, Bloomberg Businessweek, Fortune, and on CNN. Rebecca Ray is executive vice president, knowledge organization, at The Conference Board and the leader of the human capital practice. Human capital research at The Conference Board focuses on human capital analytics, labor markets, workforce readiness, strategic workforce planning, talent management, diversity and inclusion, human resources, and employee engagement. In addition to published research, related products and services at The Conference Board include peer-to-peer learning networks, conferences, webcasts, and experiential and other executive events. Ray is also responsible for the Employee Engagement Survey Services line of business, which enhances the research done in the area of engagement. She hosts the monthly Human Capital Watch webcast, which explores current issues, research, and practitioner successes for the members of The Conference Board. She oversees the Human Capital Exchange, a website that offers research and insights from The Conference Board, its knowledge partners, and human capital practitioners. Ray created the Senior Fellows Program in human capital and works with some of the profession’s most acclaimed leaders to move us all forward.

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