Overview

"Are you frustrated by constantly reacting to every fluctuation in your organization's metrics? Do you feel overwhelmed by the sheer volume of data, unsure of which metrics matter and which are just noise? If so, ""Measures of Success: React Less, Lead Better, Improve More"" by Mark Graban is the solution you've been searching for. In this insightful guide, Mark Graban, a renowned expert in process improvement, introduces practical strategies for effectively managing organizational metrics. Through engaging stories and clear examples from various industries like healthcare and software, Graban demonstrates how to distinguish meaningful signals from everyday noise in your data. ""Measures of Success"" is a comprehensive approach to data-driven decision-making, focusing on delivering real value. This book is not about manipulating metrics or skewing numbers-it's about understanding what the data truly represents and using it to drive sustainable improvements. What You'll Learn: Manage Work, Not Just Metrics: Understand that metrics are outcomes of the work processes. By improving the processes, you improve the results. Identify Trends Accurately: Realize that two data points do not make a trend. It often takes a dozen or more to identify true trends. Contextualize Data: Learn that data only has meaning when viewed over time, and a well-designed chart tells a more complete story than a list of numbers. Predict Future Performance: Go beyond what happened to predict what is likely to happen. Respond to Signals, Ignore Noise: Use Process Behavior Charts to determine when to act and when to ignore routine fluctuations, saving time and resources. Who Should Read This Book?This book is a must-read for executives, managers, analysts, and frontline workers who are looking to enhance their organization's performance. Whether you're involved in healthcare, manufacturing, software, or any other sector, ""Measures of Success"" will equip you with the knowledge to turn data into actionable insights, enabling better decision-making based on facts, not hunches. Key Takeaways: Process Behavior Charts: Learn about XmR charts, a form of Statistical Process Control (SPC), and how they can help you interpret your metrics. Improvement Over Reaction: Develop the skills to react less and lead better by focusing on systematic improvements. Sustainable Success: Achieve significant, lasting improvements by understanding and applying the principles outlined in this book. Jump off the metrics rollercoaster and start leading your organization to greater success with ""Measures of Success: React Less, Lead Better, Improve More."" Order your copy today and take the first step towards a more focused and effective approach to managing your organization's metrics."

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9781733519410

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Reviews

With clarity and precision, Mark Graban steps through the process of collecting and analyzing the kind of data you focus on... If you're navigating a tough business environment, you need this book. Daniel H. Pink Author of WHEN and DRIVE Mark Graban has written a readable, informative book to guide any leader who wants to help an organization achieve true and lasting success. Improvement has been made easier thanks to his work. Eric Ries Author of The Lean Startup and The Startup Way This book outlines in understandable terms the complex world of performance measurement. Dr. John Toussaint Executive Chairman and CEO, Catalysis Author of books, including On the Mend Mark Graban taught the KaiNexus team how to understand the story a metric is actually telling over time. We've saved time by not overanalyzing every up and down in our metrics -- and that's valuable time we now put to better use. Dr. Greg Jacobson CEO and Co-Founder, KaiNexus

Author Information

"Dr. Donald J. Wheeler has been teaching people how to use their data more effectively for over 40 years. He was a student and colleague of Dr. Deming for 21 years and is a recipient of the Deming Medal. He is a Fellow of the American Statistical Association and also a Fellow of the American Society for Quality. He has conducted over 1000 seminars in seventeen countries on five continents. He is author or co-author of 25 books and over 200 articles. He has been a columnist for both Quality Digest and Quality magazines. Through these seminars, books, and articles he has had a profound impact on companies and organizations around the world.Mark Graban is an internationally recognized consultant, author, speaker, blogger, and entrepreneur. He specializes in Lean management, continuous improvement, statistical methods, and people-centered leadership to cultivate psychological safety and employee engagement, working with leaders at all levels in various industries.He has authored several books, including ""Measures of Success,"" ""Lean Hospitals,"" ""Healthcare Kaizen,"" and ""Practicing Lean."" His latest book is ""The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation"" (June 2023). He hosts and produces podcasts, including ""Lean Blog Interviews"" and ""My Favorite Mistake. Mark is also a ""LinkedIn Top Voice.""Working independently since 2010, Mark often partners with other consulting groups on larger engagements. Mark is also a Senior Advisor to the technology and software company KaiNexus.Mark earned a Bachelor of Science in Industrial Engineering (BSIE) from Northwestern University. He also earned a Master of Science in Mechanical Engineering (MSME) and a Master of Business Administration (MBA) as a Fellow in the MIT Sloan Leaders for Global Operations Program at the Massachusetts Institute of Technology. Dr. Wheeler graduated from the University of Texas with a Bachelor's Degree in Physics and Mathematics, and he holds M.S. and Ph.D. Degrees in Statistics from Southern Methodist University. From 1970 to 1982 he taught in the Statistics Department at the University of Tennessee where he was an Associate Professor. In 1982 he formed Statistical Process Controls, Inc. and has worked as a consulting statistician ever since."

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