Measure Up!: Yardsticks for Continuous Improvement
Author:   Richard L. Lynch (Results-Based Leadership, Inc.) ,  Kelvin F. Cross (Corporate Renaissance Inc)
Publisher:   John Wiley & Sons Inc
Edition:   2nd edition
ISBN:  

9781557867186


Pages:   272
Publication Date:   11 October 1995
Format:   Paperback
Availability:   Out of stock   Availability explained
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

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Measure Up!: Yardsticks for Continuous Improvement


Overview

Leading consultants argue that few areas are as important as measurement, yet it remains one of the weakest areas in management today. Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to: Measure what is important to their customers. Motivate their organizations. Identify and eliminate waste of both time and resources.

Full Product Details

Author:   Richard L. Lynch (Results-Based Leadership, Inc.) ,  Kelvin F. Cross (Corporate Renaissance Inc)
Publisher:   John Wiley & Sons Inc
Imprint:   John Wiley & Sons Inc
Edition:   2nd edition
Dimensions:   Width: 15.40cm , Height: 1.50cm , Length: 22.90cm
Weight:   0.397kg
ISBN:  

9781557867186


ISBN 10:   1557867186
Pages:   272
Publication Date:   11 October 1995
Audience:   College/higher education ,  Professional and scholarly ,  Undergraduate ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Out of stock   Availability explained
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

Table of Contents

Foreword. Preface. Acknowledgements. 1. Do Your Yardsticks Measure Up?. 2. Taking of the Blinders. 3. Dynamic Strategies need Dynamic Yardsticks. 4. The Eyes of the Customer. 5. Down to Brass Racks. 6. Performance that Counts to the Customer. 7. Performance that Counts to the Bottom Line. 8. Custom Railoring Performance Measures. 9. Altering the corporate Mindset. 10. Mending and Remodeling Related Systems. Conclusion. Appendices. Glossary. Index.

Reviews

"Finally! a practical book from practical people about management's most powerful tool - measurement. Hats off to Richard Lynch and Kelvin Cross for a long overdue job well done." Tom Peters. "Outstanding. Finally a book that doesn't stop at what's wrong with the traditional ways of measuring success. Richard Lynch and Kelvin Cross present a clear and consistent approach to changing obsolete corporate yardssticks. Measure Up! should be required reading for any manager concerned with improvement strategies and organizational learning." Ray Stata, President, Analog Devices.


Author Information

Richard Lynch (rlynch@rbl.net) is a partner at Results-Based Leadership, Inc. Kelvin Cross is a partner at at Corporate Renaissance Inc.

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