Overview

If you are a support professional who sets up, maintains, and troubleshoots desktop applications on Windows Vista, now you can build your skills and prepare for exam 70-623, MCITP: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians, the required exam for achieving certification as an MCITP: Consumer Support Technician. Inside this comprehensive study guide, you'll find full coverage of all exam objectives, practical hands-on exercises, real-world scenarios, challenging review questions, and more. For Instructors: Teaching supplements are available for this title.

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Eric Johnson (MCITP, MCSE, MCSE+I, MCDBA, MCSD, MCTS, Network+, A+) is a cofounder of Consortio Services, and the primary Database Technologies Consultant. His background in information technology is diverse, ranging from operating systems and hardware to specialized applications and development. He has even done his fair share of work on networks. Since IT is really just a way to support business processes, he has also acquired his MBA. All in all, he has 10 years of experience with IT, a great amount of which has been working with Microsoft SQL Server. Eric has managed and designed databases of all shapes and sizes. He has delivered numerous SQL Server training classes and webcasts as well as presentations at national technology conferences. Most recently, he presented at TechMentor on SQL Server 2005 Replication, Reporting Services, and Integration Services. He also does a good deal of writing, including the recent four-part series, Tour de SQL, published in Redmond magazine. In addition, he is active in the local SQL Server Community, serving as the president of the Colorado Springs SQL Server Users Group. Eric Beehler has been working in the IT industry since the mid-1990s, and has been playing with computer technology well before that. From help desk technician to solutions provider, he has been involved at many layers of enterprise solutions from the desktop to the network to the server and the SAN. He currently has certifications from CompTIA (A+, N+, Server+), and Microsoft (MCITP: Enterprise Support Technician and Consumer Support Technician, MCTS: Windows Vista Configuration, MCDBA SQL Server 2000, MCSE+I Windows NT 4.0, MCSE Windows 2000, and MCSE Windows 2003). He also holds a master's degree in business administration from the University of Colorado at Colorado Springs. His experience includes over nine years with Hewlett-Packard's Managed Services division, working with Fortune 500 companies to deliver network and server solutions and, most recently, IT experience in the insurance industry working on highly available solutions. He provides consulting and training through Consortio Services, LLC.

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