Overview

Written by a veteran in the field, this book presents a concise overview of the Microsoft Certified Desktop Support Technician certification exams, covering both the Operating Systems (70-271) and the Applications (70-272) tests. In addition to reviewing the credential and explaining how to prepare psychologically for each test, the book specific addresses each exam objective as stated by Microsoft. It encompasses the installation, configuration, troubleshooting of operating systems and software applications, addressing hardware devices and drivers, user environments, customization, and application security. In a clear and efficient manner, the book incorporates both the detailed instructions that newcomers want and the 'quick-and-dry' facts needed by those familiar with the certification process. The accompanying CD-ROM offers computer-based practice tests so readers can become comfortable with the CBT format of the exam.

Full Product Details

Author:   Timothy Warner
Publisher:   Cengage Learning, Inc
Imprint:   Charles River Media
Edition:   New edition
Dimensions:   Width: 18.50cm , Height: 2.70cm , Length: 23.10cm
Weight:   0.892kg
ISBN:  

9781584503552

ISBN 10:   1584503556
Pages:   418
Publication Date:   19 October 2004
Audience:   General/trade ,  Professional and scholarly ,  General ,  Professional & Vocational
Format:   Mixed media product
Publisher's Status:   Out of Print
Availability:   In Print  
Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock.

Table of Contents

Preface Part One: Overview of the MCDST Credential Chapter 2: Introduction to the MCDST Credential Chapter 3: General Strategies for the MCDST Exams Part Two: Exam 70-271: The Operating System Exam Chapter 5: Managing and Troubleshooting Access to Resources Chapter 6: Configuring and Troubleshooting Hardware Devices and Drivers Chapter 7: Configuring and Troubleshooting the Desktop and User Environments; Chapter 8: Troubleshooting Network Protocols and Services Part Three: Exam 70-272: The Applications Exam Chapter 10: Configuring and Troubleshooting Microsoft Office Applications Chapter 11: Configuring and Troubleshooting Microsoft Office Outlook and Outlook Express Chapter 12: Configuring and Troubleshooting Microsoft Internet Explorer

Reviews

Preface PART ONE: OVERVIEW OF THE MCDST CREDENTIAL Chapter 2: Introduction to the MCDST Credential Chapter 3: General Strategies for the MCDST Exams PART TWO: EXAM 70-271: THE OPERATING SYSTEM EXAM Chapter 5: Managing and Troubleshooting Access to Resources Chapter 6: Configuring and Troubleshooting Hardware Devices and Drivers Chapter 7: Configuring and Troubleshooting the Desktop and User Environments; Chapter 8: Troubleshooting Network Protocols and Services PART THREE: EXAM 70-272: THE APPLICATIONS EXAM Chapter 10: Configuring and Troubleshooting Microsoft Office Applications Chapter 11: Configuring and Troubleshooting Microsoft Office Outlook and Outlook Express Chapter 12: Configuring and Troubleshooting Microsoft Internet Explorer

Author Information

Tim Warner (Nashville, TN) is a corporate trainer for Gallagher Financial Systems, Inc. He is a Microsoft Certified Desktop Support Technician and is CCNP, CCDP, A+, CCT+, iNet+, CAN, and MCSE certified. He is the author of MCSE Exams (Charles River Media).

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