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Author:   Leslie P. Willcocks ,  John Hindle ,  Matt Stanton ,  John Smith
Publisher:   Springer International Publishing AG
Imprint:   Palgrave Macmillan
Edition:   1st ed. 2024
Weight:   0.494kg
ISBN:  

9783031465680

ISBN 10:   3031465687
Pages:   195
Publication Date:   03 January 2024
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   Manufactured on demand  
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Table of Contents

About The AuthorsAbout The KCP Research Base  Figures  Introduction and Acknowledgements Chapter 1 – Where Are We Now? Where Are We Heading?                      From RPA To Digital Transformation  Section 1 – Robotic Process Automation  Chapter 2 – A Strategic Approach to Robotic Process Automation  Chapter 3 – Robotic Process Automation: Just Add Imagination  Chapter 4 – RPA in Financial Services Chapter 5 – Managing Agility at Scale Chapter 6 – Managing Complexity  Chapter 7 – Achieving Combinatorial Innovation  Section 2 – Intelligent Automation and AI  Chapter 8 – Intelligent Automation/AI: The Value Potential Chapter 9 – Intelligent Automation in Banking Chapter 10 – Challenges and Customer Experience in Utilities Chapter 11 – Risk and Intelligent Automation in Insurance Chapter 12 – The Knowledge Switch in Telecommunications  Chapter 13 – Healthcare: Crisis Dividend?  Chapter 14 – AI: Ethical and Social Responsibility Challenges Section 3 – Digital Transformation  Chapter 15 – Managing the Digital Catch 22 Chapter 16 – On the Yellow Brick Road: The Technologies That Pave the Way Chapter 17 – The Blind Spot Chapter 18 – Core Capabilities for Digital Transformation Chapter 19 – How to Catch Up on Digital Transformation Chapter 20 – Digital Platform as Foundation  Chapter 21 – The Heart of The Matter: Effective Change Management  Chapter 22 – A Case in Point: DBS Bank Index

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Author Information

Leslie Willcocks is Emeritus Professor at the London School of Economics, UK, and the Research Director of Knowledge Capital Partners. He is a recognised global authority, regular keynote speaker and has published widely in books and journals, as well as major media outlets such as Forbes magazine and Harvard Business Review.  John Hindle is Managing Partner of Knowledge Capital Partners. He has an extensive international business background and holds a doctoral degree from Vanderbilt University and has held Adjunct Professorships in Human and Organisational Development with Vanderbilt, and International Marketing with New York University in London.  Matt Stanton is a marketing professional with over 20 years’ experience across fast moving consumer goods (FMCG), pharmaceutical and biotechnology sectors. His professional experience spans global marketing roles, providing marketing consultancy services for leading international organisations, along with business start-ups in FMCG, pharmaceutical and biotechnology space and he is a Partner of Knowledge Capital Partners.  John Smith is Knowledge Capital Partners’ communications specialist. He is an advisor and writer with exceptional experience of working with business leaders on communications critical to the outcome of major changes designed to increase the growth, sustainability and value of their organisations.

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