Matching Supply with Demand: An Introduction to Operations Management

Author:   Gerard Cachon ,  Christian Terwiesch
Publisher:   McGraw-Hill Education - Europe
Edition:   2nd edition
ISBN:  

9780073525167


Pages:   504
Publication Date:   16 May 2008
Format:   Hardback
Availability:   In Print   Availability explained
Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock.

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Matching Supply with Demand: An Introduction to Operations Management


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Full Product Details

Author:   Gerard Cachon ,  Christian Terwiesch
Publisher:   McGraw-Hill Education - Europe
Imprint:   McGraw-Hill Professional
Edition:   2nd edition
Dimensions:   Width: 20.80cm , Height: 2.50cm , Length: 25.70cm
Weight:   1.075kg
ISBN:  

9780073525167


ISBN 10:   0073525162
Pages:   504
Publication Date:   16 May 2008
Audience:   Adult education ,  Professional and scholarly ,  Further / Higher Education ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Out of Print
Availability:   In Print   Availability explained
Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock.

Table of Contents

Chapter 1IntroductionChapter 2The Process View of the OrganizationChapter 3Understanding the Supply Process: Evaluating Process CapacityChapter 4Estimating and Reducing Labor CostsChapter 5The Link between Operations and FinanceChapter 6Batching and Other Flow Interruptions: Set-up Times and the Economic Order Quantity ModelChapter 7Variability and Its Impact on Process Performance: Waiting Time ProblemsChapter 8The Impact of Variability on Process Performance: Throughput LossesChapter 9Quality Management, Statistical Process Control, and Six-Sigma CapabilityChapter 10Lean Operations and the Toyota Production SystemChapter 11Betting On Uncertain Demand: The Newsvendor ModelChapter 12Assemble-to-Order, Make-to-Order, and Quick Response with Reactive CapacityChapter 13Service Levels and Lead Times in Supply Chains: The Order-up-to Inventory ModelChapter 14Risk-Pooling Strategies to Reduce and Hedge UncertaintyChapter 15Revenue Management with Capacity ControlsChapter 16 Supply Chain CoordinationAppendixA: Statistics TutorialB: TablesC: Evaluation of the Loss Function D: Equations and ApproximationsE: Solutions to Selected Practice ProblemsGlossaryReferencesIndex of How to ExhibitsSummary of Key Notation and EquationsIndex

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Author Information

Professor Cachon is the Fred R. Sullivan Professor of Operations, Information, and Decisons at The Wharton School of the University of Pennsylvania, where he teaches a variety of undergraduate, MBA, executive, and Ph.D. courses in operations management. His research focuses on operations strategy, and in particular, on how operations are used to gain competitive advantage. His administrative responsibilities have included Chair of the Operations, Information and Decisions Department, Vice Dean of Strategic Initiatives for the Wharton School, and President of the Manufacturing and Service Operations Society. He has been named an INFORMS Fellow and a Distinguished Fellow of the Manufacturing and Service Operations Society. His articles have appeared in Harvard Business Review, Management Science, Marketing Science, Manufacturing & Service Operations Management, and Operations Research. He is the former editor-in-chief of Manufacturing & Service Operations Management, and Management Science. He has consulted with a wide range of companies, including 4R Systems, Ahold, Americold, Campbell Soup, Gulfstream Aerospace, IBM, Medtronic, and ONeill. Before joining The Wharton School in July 2000, Professor Cachon was on the faculty at the Fuqua School of Business, Duke University. He received a Ph.D. from The Wharton School in 1995. He is an avid proponent of bicycle commuting (and other environmentally friendly modes of transportation). Along with his wife and four children he enjoys hiking, scuba diving and photography. Professor Terwiesch is the Andrew M. Heller Professor at the Wharton School of the University of Pennsylvania. He also is a professor in Whartons Operations and Information Management Department as well as a Senior Fellow at the Leonard Davis Institute for Health Economics. His research on operations management, research and development, and innovation management appears in many of the leading academic journals, including Management Science, Operations Research, Marketing Science, and Organization Science. He has received numerous teaching awards for his courses in Whartons MBA and executive education programs. Professor Terwiesch has researched with and consulted for various organizations, including a project on concurrent engineering for BMW, supply chain management for Intel and Medtronic, and product customization for Dell. Most of his current work relates to health care and innovation management. In the health care arena, some of Professor Terwieschs recent projects include the analysis of capacity allocation for cardiac surgery procedures at the University of CaliforniaSan Francisco and at Penn Medicine, the impact of emergency room crowding on hospital capacity and revenues (also at Penn Medicine), and the usage of intensive care beds in the Childrens Hospital of Philadelphia. In the innovation area, recent projects include the management of the clinical development portfolio at Merck, the development of open innovation systems, and the design of patient-centered care processes in the Veterans Administration hospital system. Professor Terwieschs latest book, Innovation Tournaments, outlines a novel, process-based approach to innovation management. The book was featured by BusinessWeek, the Financial Times, and the Sloan Management Review.

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