Overview

Housekeeping is the heartbeat of any hotel. It is the department that provides the primary product the guest pays for: a clean, safe, and comfortable sanctuary. Yet, it is often misunderstood as simple ""cleaning."" This book challenges that misconception. It transforms the role of the Room Attendant from an invisible worker into a Financial Guardian and a Silent Hero. From the author's decades of operational experience, this guide moves beyond the basics of making beds to a comprehensive professional handbook that teaches the science of safety, the psychology of guest trust, and the art of invisible service. Whether you are a new Room Attendant starting your first shift, or a supervisor looking to train a 5-star team, this book provides the standards, checklists, and mindset required to excel. Housekeeping is often entered by chance, but it is sustained by choice. Choose to be a professional.

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