Mastering Microsoft Dynamics 365 Customer Engagement: An advanced guide to developing and customizing CRM solutions to improve your business applications, 2nd Edition

Author:   Deepesh Somani
Publisher:   Packt Publishing Limited
Edition:   2nd Revised edition
ISBN:  

9781788990226


Pages:   572
Publication Date:   28 February 2019
Format:   Paperback
Availability:   In stock   Availability explained
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Mastering Microsoft Dynamics 365 Customer Engagement: An advanced guide to developing and customizing CRM solutions to improve your business applications, 2nd Edition


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Full Product Details

Author:   Deepesh Somani
Publisher:   Packt Publishing Limited
Imprint:   Packt Publishing Limited
Edition:   2nd Revised edition
ISBN:  

9781788990226


ISBN 10:   1788990226
Pages:   572
Publication Date:   28 February 2019
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   In stock   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

Table of Contents

Table of Contents Working with Sales Working with Service Working with Marketing Understanding the New Unified User Interface Designing Unified Interface Apps Customization Enhancements in Dynamics 365 Business Process Flows and Rules in Dynamics 365 Client-Side Scripting Plugin Development with Dynamics 365 Working with the XRM Framework Mobile Enhancements in Dynamics 365 Virtual Entities in Dynamics 365 Working with Dynamics 365 Portals Configuration Enhancements in Dynamics 365 Analytics with Dynamics 365 (Word and Excel Templates)

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Author Information

Deepesh Somani is a Microsoft Dynamics CRM architect/practice lead at Dynamisity and a corporate trainer. He has been a Microsoft MVP awardee since 2015 and was recognized as one of the top 50 CRM bloggers in 2019 by Feedspot. He has developed 14 free tools with 7,000 downloads and a Learning Dynamics CRM app with 1,500 downloads and 4.4 rating on the Play Store. He is experienced in working in different domains with teams from many countries and multinational companies and has authored two other Packt books.

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