Overview

"MASTER YOUR SKILLS IN ""THE PEOPLE BUSINESS"" AND SHAPE THE FUTURE OF HOSPITALITY. ""I have long valued Iwan Dietschi's leadership and his enduring values of true hospitality. In his excellent book, he guides young and established hoteliers to create their own pathway to success and reflect on their responsibility to continually evolve."" -HERVE HUMLER, founding member and Chairman Emeritus, The Ritz-Carlton Hotel Company ""Driven by passion and true caring, Iwan's wonderful guide, Mastering Hospitality, will help all current and future hoteliers maintain the quality and brilliance that are required in a 5-star world."" -ANDREA SCHERZ, Owner and Managing Director, Gstaad Palace, Switzerland ""Iwan Dietschi embodies the passion of hospitality. In Mastering Hospitality, I am thrilled that he highlights the importance of lifetime learning, especially self-directed."" -MARY GOSTELOW, Gostelow Report and GirlAhead, and Global Ambassador, International Luxury Travel Market The state of the hotel business is changing enormously. As a result, the principles of being a consummate hotelier are essential. Yet even in these challenging times, the greatest reward is not just to attain the highest company title, but to be recognized as a role model-one who understands and aligns with a brand, creates welcoming environments, and leads and inspires employees. With over two decades of executive experience in luxury hotels, renowned Ritz-Carlton hotelier Dr. Iwan Dietschi will teach you the steps to adopt a new mindset that will help drive your career and leadership development. In Mastering Hospitality, you will learn: The art of being a true host The eight leadership principles that determine your success How choosing the right company-and the right mentors-can make or break your career How to develop business expertise, communication skills, and your leadership style The importance of innovation, change, and how to lead the way Master hospitality and reach your full professional potential with Dr. Dietschi's expert wisdom as your guide. ""An enthusiastic, passionate, and instructional take on a career in hospitality, this debut could not have been written by a more experienced professional....A treasure trove of advice for the aspiring hotelier or, for that matter, anyone contemplating a career in a customer-centric business."" -Kirkus Reviews"

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I have long valued Iwan Dietschi's leadership, his ability to inspire others, and his commitment to his guests, staff, and the enduring values of true hospitality. In his excellent book, he guides young and established hoteliers alike to create their own pathway to success and calls on all professionals, including senior leaders, to reflect on their responsibility to continually evolve and strengthen their vision, capabilities, and example of excellence. Herve Humler Founding member and Chairman Emeritus, The Ritz-Carlton Hotel Company and former President and Chief Operating Officer of Bulgari Hotels & Resorts and St. Regis Hotels & Resorts Iwan Dietschi is a true master of the art of hospitality. Through his own story, his 5-star career journey, and his wide experience leading others, he shows the value of being true to yourself while always putting people first. With heart and practical guidance, he lays out an 8-step path anyone in the business of people can follow to achieve one's goals and create a career with purpose. Howard Behar Former president of Starbucks and author of It's Not About the Coffee Iwan Dietschi embodies the passion of hospitality. As part of the 8 Principles in Mastering Hospitality, I am thrilled that he highlights the importance of lifetime learning, especially self-directed. The eternal enquiring mind makes for a more satisfied professional who is also better able to interpret today's changing consumer demands. Mary Gostelow Gostelow Report and GirlAhead, and Global Ambassador, International Luxury Travel Market Driven by passion and true caring, Iwan's wonderful guide, Mastering Hospitality, will help all current and future hoteliers achieve leadership excellence and maintain the quality and brilliance that are required in a 5-star world. Andrea Scherz Owner and Managing Director, Gstaad Palace, Switzerland A must-read for all who seek to advance and be a leader in the hospitality field. Drawing on Dr. Iwan Dietschi's proven leadership that has inspired so many, Mastering Hospitality demystifies the best practices of hospitality and offers readers the most compelling view of what it means to be a master hotelier. Dr. Ronald Black Contributing Faculty, DBA Program, College of Management and Technology, Walden University As a seasoned hotelier, I have admired Iwan for his endless empathy, indisputable expertise, and incredible accomplishments. In Mastering Hospitality, Iwan Dietschi takes readers on his fascinating journey of becoming a superstar in the world of luxury hotels. It is an indispensable chef-d'oeuvre for anyone seeking success in the service industry in general or the hotel business in particular. Learn from the best to become the best! Dr. Anne-Marie De Scheemaecker Group CFO, IGC Group, Antwerp, Belgium Iwan Dietschi is an expert on leadership and luxury with an enormous talent for creativity, which makes him a unique leader in our industry. I have followed his brilliant Ritz-Carlton career and am delighted to endorse his new book, which shares the fruit of years of experience. Pierre Perusset General Manager, The Ritz-Carlton, Hong Kong

I have long valued Iwan Dietschi's leadership, his ability to inspire others, and his commitment to his guests, staff, and the enduring values of true hospitality. In his excellent book, he guides young and established hoteliers alike to create their own pathway to success and calls on all professionals, including senior leaders, to reflect on their responsibility to continually evolve and strengthen their vision, capabilities, and example of excellence. Herve Humler Founding member and Chairman Emeritus, The Ritz-Carlton Hotel Company and former President and Chief Operating Officer of Bulgari Hotels & Resorts and St. Regis Hotels & Resorts Iwan Dietschi is a true master of the art of hospitality. Through his own story, his 5-star career journey, and his wide experience leading others, he shows the value of being true to yourself while always putting people first. With heart and practical guidance, he lays out an 8-step path anyone in the business of people can follow to achieve one's goals and create a career with purpose. Howard Behar Former president of Starbucks and author of It's Not About the Coffee Iwan Dietschi embodies the passion of hospitality. As part of the 8 Principles in Mastering Hospitality, I am thrilled that he highlights the importance of lifetime learning, especially self-directed. The eternal enquiring mind makes for a more satisfied professional who is also better able to interpret today's changing consumer demands. Mary Gostelow Gostelow Report and GirlAhead, and Global Ambassador, International Luxury Travel Market Driven by passion and true caring, Iwan's wonderful guide, Mastering Hospitality, will help all current and future hoteliers achieve leadership excellence and maintain the quality and brilliance that are required in a 5-star world. Andrea Scherz Owner and Managing Director, Gstaad Palace, Switzerland A must-read for all who seek to advance and be a leader in the hospitality field. Drawing on Dr. Iwan Dietschi's proven leadership that has inspired so many, Mastering Hospitality demystifies the best practices of hospitality and offers readers the most compelling view of what it means to be a master hotelier. Dr. Ronald Black Contributing Faculty, DBA Program, College of Management and Technology, Walden University As a seasoned hotelier, I have admired Iwan for his endless empathy, indisputable expertise, and incredible accomplishments. In Mastering Hospitality, Iwan Dietschi takes readers on his fascinating journey of becoming a superstar in the world of luxury hotels. It is an indispensable chef-d'oeuvre for anyone seeking success in the service industry in general or the hotel business in particular. Learn from the best to become the best! Dr. Anne-Marie De Scheemaecker Group CFO, IGC Group, Antwerp, Belgium Iwan Dietschi is an expert on leadership and luxury with an enormous talent for creativity, which makes him a unique leader in our industry. I have followed his brilliant Ritz-Carlton career and am delighted to endorse his new book, which shares the fruit of years of experience. Pierre Perusset General Manager, The Ritz-Carlton, Hong Kong

Author Information

"Iwan Dietschi, ""Dr. Hotelier,"" is an internationally trained Swiss executive with more than twenty-eight years of luxury hotel experience, mostly with Ritz-Carlton around the world. He has been involved in more than twenty hotel openings of The Ritz-Carlton and other luxury brands of Marriott International throughout four continents. A natural teacher, role model, and constant innovator, he has a passion for mentoring the next generation of hotel and hospitality leaders and is a frequent speaker at various business schools and industry events. Dr. Dietschi received his Doctor of Business Administration from the College of Management and Technology at Walden University (USA) and his Executive MBA from California State University, Monterey Bay, in 2012. He is a graduate of the world-renowned �cole H�teli�re de Lausanne (Switzerland)."

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