|
![]() |
|||
|
||||
OverviewImparts a detailed strategy focused on keeping customers and getting more of their business. Develops a management planning guide for customer retention including effective methods for service and quality issues. Features the best practices of over 35 North American companies. Full Product DetailsAuthor: Carla B. FurlongPublisher: John Wiley and Sons Ltd Imprint: John Wiley & Sons Inc Dimensions: Width: 16.20cm , Height: 2.30cm , Length: 24.10cm Weight: 0.556kg ISBN: 9780471540175ISBN 10: 047154017 Pages: 256 Publication Date: 10 May 1993 Audience: Professional and scholarly , Professional & Vocational Format: Hardback Publisher's Status: Out of Stock Indefinitely Availability: Out of stock ![]() Table of ContentsReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |