Overview

This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs of the customers. This book covers some key ideas about how to approach the ISO 9001 standard in library terms, or any other information service unit. Managing Your Library and its Quality offers not only a useful approach to quality but it is also an excellent guide on how to manage knowledge within organisations and, a priori, thus should be utilised by the information professional.

Full Product Details

Author:   Núria Balagué (Universitat Autònoma de Barcelona, Spain) ,  Jarmo Saarti (University of Eastern Finland, Finland)
Publisher:   Woodhead Publishing Ltd
Imprint:   Chandos Publishing (Oxford) Ltd
Dimensions:   Width: 15.60cm , Height: 1.20cm , Length: 23.40cm
Weight:   0.410kg
ISBN:  

9781843346548

ISBN 10:   1843346540
Pages:   230
Publication Date:   22 August 2011
Audience:   College/higher education ,  Postgraduate, Research & Scholarly
Format:   Paperback
Publisher's Status:   Active
Availability:   Awaiting stock  
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Table of Contents

List of figures and tables List of abbreviations Preface About the authors Part 1: Quality management issues and the use of ISO 9001 in the library environment Introduction: quality management in the public sector Chapter 1: Quality approaches Chapter 2: The ISO standards Chapter 3: Origin and evolution of the ISO 9000 standard Chapter 4: Which libraries use the ISO 9001 and why Part 2: Building your library’s quality management system according to the ISO 9001 standard Chapter 5: Introduction Chapter 6: Quality management systems – requirements Chapter 7: Normative reference Chapter 8: Terms and definitions Chapter 9: Quality management system Chapter 10: Management responsibility Chapter 11: Resource management Chapter 12: Product realisation Chapter 13: Measurement, analysis and improvement Chapter 14: The certification process Chapter 15: Further ideas for improving the quality management system References Index

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Author Information

Dr Núria Balagué is Deputy Director of the Library Services at the Universitat Autònoma de Barcelona (Spain) where her responsibilities include the management of the quality system. Balagué has participated in different committees related to university library evaluations in Spain, and is also a lecturer at the Faculty of Librarianship and Documentation Science at Universitat de Barcelona. Dr Jarmo Saarti has worked in several libraries in Finland, and is currently the Library Director in the University of Eastern Finland Library. He has been interested in library management issues and has published several papers on the topic. He has also acted as an ISO 9001 QMS auditor.

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