Overview

This is a book about managing technology in libraries. The topics covered include creating a high performance website, electronic reserves, streaming video, inventory using wireless technology, proxy service, usability studies, online surveys and server log analysis. Since library technology has given birth to a new reality where resources allocation, office routines, service delivery, and staff skill sets are impacted in significant ways, successful implementation of technology necessitates careful consideration of how to manage change to achieve a soft landing. Although technology change is, by one definition, viewed to be disruptive, it is also a source to invigorate the library and to breathe life into structural inertia. How to balance the conflicting expectations of performance, staff stress and the potential learning outcome of the students is the goal.

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9781843344797

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Sidney Eng has been Chief Librarian at Borough of Manhattan Community College (City University of New York) for the last 12 years. He has professional experience in university, public, and school libraries. Professor Eng has degrees from Bishop's University, Quebec, Canada, New York University and St John's University, both are in New York. He is a member of ALA, NCLA and ACRL/NY.

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