Managing Service Operations: Strategies, Innovations and Sustainable Technologies

Author:   Dr Sudhanshu Joshi ,  Professor Samuel Fosso Wamba ,  Jose Arturo Garza-Reyes (Professor of Operations Management and Head of the Centre for Supply Chain Improvement)
Publisher:   Kogan Page Ltd
ISBN:  

9780749484583


Pages:   288
Publication Date:   03 September 1998
Format:   Paperback
Availability:   Not yet available   Availability explained
This item is yet to be released. You can pre-order this item and we will dispatch it to you upon its release.

Our Price $158.27 Quantity:  
Pre-Order

Share |

Managing Service Operations: Strategies, Innovations and Sustainable Technologies


Add your own review!

Overview

Managing Service Operations is based on research conducted by the three authors as well as a team of contributors. Its main focus is on operations and supply chain in the service industry and the Industry 4.0 environment. It presents a balanced account of academic and practitioner perspectives. This essential guide includes chapter summaries, key learning points, boxed case studies and suggestions for further reading at the end of each chapter. Managing Service Operations focuses on rapid transformations in service design, operations and supply chain organizational activities. It examines the new operational goals required, including lean, agile, digitized and automated activities. The book presents theory, research and practical case studies on: key management support technologies for service oriented economy; effective service network strategies, routines, and methodologies to integrate physical, information and financial flows; innovative approaches for managing downstream operational processes. Online supporting resources include exercises and sample exam questions, PowerPoints of lesson plans.

Full Product Details

Author:   Dr Sudhanshu Joshi ,  Professor Samuel Fosso Wamba ,  Jose Arturo Garza-Reyes (Professor of Operations Management and Head of the Centre for Supply Chain Improvement)
Publisher:   Kogan Page Ltd
Imprint:   Kogan Page Ltd
ISBN:  

9780749484583


ISBN 10:   0749484586
Pages:   288
Publication Date:   03 September 1998
Audience:   College/higher education ,  Professional and scholarly ,  Tertiary & Higher Education ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Forthcoming
Availability:   Not yet available   Availability explained
This item is yet to be released. You can pre-order this item and we will dispatch it to you upon its release.

Table of Contents

Chapter - 01: Introduction; Chapter - 02: Context and evolution of service networks; Chapter - 03: Skills and people management in the service networks - Linking strategic value chain to organizational culture; Chapter - 04: Energy management in service networks; Chapter - 05: Strategic human resource management and green interventions; Chapter - 06: Sustainability concerns across the service sector - Outlook and challenges; Chapter - 07: Importance of innovation in service supply chains in retail industries - Evidences from developed and developing countries; Chapter - 08: Strategic cost management among global firms - Supply chain finance adoption models, enablers and barriers in context to cyber-physical service system; Chapter - 09: Impact of service supply chain collaborations on industry 4.0 value chain creation, overall efficiency, sustainability and firm performance - Service sector experience; Chapter - 10: Greening the industry 4.0 - Sustainability goals and future directions; Chapter - 11: The impact of strategic alignment of industry 4.0 on service supply chain's performance; Chapter - 12: Industry 4.0 and service operations - Sustainability issues and future directions; Chapter - 13: Conclusion

Reviews

Author Information

Sudhanshu Joshi is Associate Professor and Senior Researcher in School of Management, Doon University, India. He has almost 10 years of professional experience in issues related to sustainability and development. Samuel Fosso Wamba is Professor at the Toulouse Business School, France. Jose Arturo Garza-Reyes is Professor of Operations Management and Head of the Centre for Supply Chain Improvement at the College of Business, Law and Social Sciences in the University of Derby, UK.

Tab Content 6

Author Website:  

Customer Reviews

Recent Reviews

No review item found!

Add your own review!

Countries Available

All regions
Latest Reading Guide

ls

Shopping Cart
Your cart is empty
Shopping cart
Mailing List