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Overview- A glossary of key terms. Full Product DetailsAuthor: William J Hollins , Sadie Shinkins , Sadie ShinkinsPublisher: SAGE Publications Inc Imprint: SAGE Publications Inc Dimensions: Width: 17.00cm , Height: 2.30cm , Length: 24.20cm Weight: 0.690kg ISBN: 9781412929523ISBN 10: 1412929520 Pages: 312 Publication Date: 19 September 2006 Audience: College/higher education , Tertiary & Higher Education Format: Hardback Publisher's Status: Active Availability: Out of stock The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available. Table of ContentsSECTION ONE: SERVICES, STRATEGY AND PEOPLE Introduction to Services Management Service Operations Strategy People, Leadership and Management SECTION TWO: DEVELOPING NEW SERVICES The Product and Service Design Process Customer Identification Design Specifications Controlling the Process Learning from Product and Service Failures SECTION THREE: MANAGEMENT OF SERVICE OPERATIONS Service Quality Management Global Supply Chain Management Services Location and Distribution Managing Capacity and Variations in Demand Evaluation and Performance Measurement and Service Improvement Thinking about Managing for `the Future′ SECTION FOUR: CASE STUDY `Trenbrover Football Club′ReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |
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