Managing Service Operations: Design and Implementation
Author:   William J Hollins ,  Sadie Shinkins ,  Sadie Shinkins
Publisher:   SAGE Publications Inc
ISBN:  

9781412929523


Pages:   312
Publication Date:   19 September 2006
Format:   Hardback
Availability:   Out of stock   Availability explained
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

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Managing Service Operations: Design and Implementation


Overview

- A glossary of key terms.

Full Product Details

Author:   William J Hollins ,  Sadie Shinkins ,  Sadie Shinkins
Publisher:   SAGE Publications Inc
Imprint:   SAGE Publications Inc
Dimensions:   Width: 17.00cm , Height: 2.30cm , Length: 24.20cm
Weight:   0.690kg
ISBN:  

9781412929523


ISBN 10:   1412929520
Pages:   312
Publication Date:   19 September 2006
Audience:   College/higher education ,  Tertiary & Higher Education
Format:   Hardback
Publisher's Status:   Active
Availability:   Out of stock   Availability explained
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

Table of Contents

SECTION ONE: SERVICES, STRATEGY AND PEOPLE Introduction to Services Management Service Operations Strategy People, Leadership and Management SECTION TWO: DEVELOPING NEW SERVICES The Product and Service Design Process Customer Identification Design Specifications Controlling the Process Learning from Product and Service Failures SECTION THREE: MANAGEMENT OF SERVICE OPERATIONS Service Quality Management Global Supply Chain Management Services Location and Distribution Managing Capacity and Variations in Demand Evaluation and Performance Measurement and Service Improvement Thinking about Managing for `the Future′ SECTION FOUR: CASE STUDY `Trenbrover Football Club′

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