Managing Service Operations: Design and Implementation
Author:   William J Hollins ,  Sadie Shinkins
Publisher:   SAGE Publications Inc
ISBN:  

9781412929530


Pages:   312
Publication Date:   18 September 2006
Format:   Paperback
Availability:   Manufactured on demand   Availability explained
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Managing Service Operations: Design and Implementation


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Overview

- A glossary of key terms.

Full Product Details

Author:   William J Hollins ,  Sadie Shinkins
Publisher:   SAGE Publications Inc
Imprint:   SAGE Publications Inc
Dimensions:   Width: 17.00cm , Height: 1.70cm , Length: 24.20cm
Weight:   0.540kg
ISBN:  

9781412929530


ISBN 10:   1412929539
Pages:   312
Publication Date:   18 September 2006
Audience:   College/higher education ,  Tertiary & Higher Education
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

Table of Contents

SECTION ONE: SERVICES, STRATEGY AND PEOPLE Introduction to Services Management Service Operations Strategy People, Leadership and Management SECTION TWO: DEVELOPING NEW SERVICES The Product and Service Design Process Customer Identification Design Specifications Controlling the Process Learning from Product and Service Failures SECTION THREE: MANAGEMENT OF SERVICE OPERATIONS Service Quality Management Global Supply Chain Management Services Location and Distribution Managing Capacity and Variations in Demand Evaluation and Performance Measurement and Service Improvement Thinking about Managing for `the Future′ SECTION FOUR: CASE STUDY `Trenbrover Football Club′

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