Managing Quality Fads: How American Business Learned to Play the Quality Game

Author:   Robert E. Cole (Lorraine Tyson Mitchell II Professor of Leadership and Communication, Walter A. Haas School of Business, University of California, Berkeley)
Publisher:   Oxford University Press Inc
ISBN:  

9780195122602


Pages:   302
Publication Date:   01 January 1999
Format:   Hardback
Availability:   Manufactured on demand   Availability explained
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Managing Quality Fads: How American Business Learned to Play the Quality Game


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Overview

Cole explores the reasons behind the slow response of post-WWII American industry to the challenge of high quality goods from Japan.

Full Product Details

Author:   Robert E. Cole (Lorraine Tyson Mitchell II Professor of Leadership and Communication, Walter A. Haas School of Business, University of California, Berkeley)
Publisher:   Oxford University Press Inc
Imprint:   Oxford University Press Inc
Dimensions:   Width: 16.20cm , Height: 2.60cm , Length: 24.20cm
Weight:   0.579kg
ISBN:  

9780195122602


ISBN 10:   0195122607
Pages:   302
Publication Date:   01 January 1999
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

Table of Contents

Tables and Figures Introduction 1: The New Quality Model: Continuity or Discontinuity? 2: Market Pressures and Quality Consciousness 3: How Much Did You Know and When Did You Know It? 4: It Ain't Rocket Science, But... 5: Casting and Harvesting the Nets 6: Putting It Together 7: Modeling the Future for Hewlett-Packard 8: Adoption, Adaptation, and Reaction at Hewlett-Packard 9: Quality Outcomes 10: On Organizational Learning Notes References Index

Reviews

Recommended for graduate, faculty, and professional collections. --Choice<br> Cole's treatment of the quality movement contains lessons for managers as they deal with current and future organizational challenges inherent in learning and change. --CalBusiness<br> Cole's treatise is historically substantive and places quality within a broader conceptual framework. [. . .] Well written, objective, and extensively documented, Managing Quality Fads will be of considerable interest to students of business process improvement and enterprise-wide organizational change, as well as to corporate strategists who want to apply the lessons learned by manufacturing firms in the 1980s and early 1990s to today's highly competitive E-commerce business environment. --Academy of Management Executive<br>


Author Information

An author who has been writing about Japanese and American quality movements for over twenty years, Robert E. Cole began studying Japanese practices in the mid-1970s and then looked at how these practices were--or were not--adopted by U.S. firms in the 1980s. As a consultant to Fortune 500 companies he has witnessed first-hand the progress of corporate efforts to respond to the Japanese challenge. In 1993 he was inducted into the International Academy of Quality, whose membership is limited to 20 North American experts and 60 members worldwide. He is the editor of The Death and Life of the American Quality Movement (Oxford University Press, 1995). He is Professor of Business Administration and Sociology, and Laura Tyson Mitchell II Professor of Leadership and Communication, in the Haas School of Business at the University of California at Berkeley.

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