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OverviewCole explores the reasons behind the slow response of post-WWII American industry to the challenge of high quality goods from Japan. Full Product DetailsAuthor: Robert E. Cole (Lorraine Tyson Mitchell II Professor of Leadership and Communication, Walter A. Haas School of Business, University of California, Berkeley)Publisher: Oxford University Press Inc Imprint: Oxford University Press Inc Dimensions: Width: 16.20cm , Height: 2.60cm , Length: 24.20cm Weight: 0.579kg ISBN: 9780195122602ISBN 10: 0195122607 Pages: 302 Publication Date: 01 January 1999 Audience: Professional and scholarly , Professional & Vocational Format: Hardback Publisher's Status: Active Availability: Manufactured on demand  We will order this item for you from a manufactured on demand supplier. Table of ContentsTables and Figures Introduction 1: The New Quality Model: Continuity or Discontinuity? 2: Market Pressures and Quality Consciousness 3: How Much Did You Know and When Did You Know It? 4: It Ain't Rocket Science, But... 5: Casting and Harvesting the Nets 6: Putting It Together 7: Modeling the Future for Hewlett-Packard 8: Adoption, Adaptation, and Reaction at Hewlett-Packard 9: Quality Outcomes 10: On Organizational Learning Notes References IndexReviewsRecommended for graduate, faculty, and professional collections. --Choice<br> Cole's treatment of the quality movement contains lessons for managers as they deal with current and future organizational challenges inherent in learning and change. --CalBusiness<br> Cole's treatise is historically substantive and places quality within a broader conceptual framework. [. . .] Well written, objective, and extensively documented, Managing Quality Fads will be of considerable interest to students of business process improvement and enterprise-wide organizational change, as well as to corporate strategists who want to apply the lessons learned by manufacturing firms in the 1980s and early 1990s to today's highly competitive E-commerce business environment. --Academy of Management Executive<br> Author InformationAn author who has been writing about Japanese and American quality movements for over twenty years, Robert E. Cole began studying Japanese practices in the mid-1970s and then looked at how these practices were--or were not--adopted by U.S. firms in the 1980s. As a consultant to Fortune 500 companies he has witnessed first-hand the progress of corporate efforts to respond to the Japanese challenge. In 1993 he was inducted into the International Academy of Quality, whose membership is limited to 20 North American experts and 60 members worldwide. He is the editor of The Death and Life of the American Quality Movement (Oxford University Press, 1995). He is Professor of Business Administration and Sociology, and Laura Tyson Mitchell II Professor of Leadership and Communication, in the Haas School of Business at the University of California at Berkeley. Tab Content 6Author Website:Countries AvailableAll regions |
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