Managing Quality: Operations 06.07
Author:   Amy Zuckerman (Principal of A-Z International Associates, Massachussetts, USA, and Co-Founder of Technology Communication Group and Global Knowledge Productions) ,  Ned Hamson
Publisher:   John Wiley and Sons Ltd
ISBN:  

9781841122212


Pages:   136
Publication Date:   29 January 2002
Format:   Paperback
Availability:   Out of stock   Availability explained
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Managing Quality: Operations 06.07


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Overview

Fast track route to mastering quality management Covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000-2000 to the key steps to develop a practical, performance enhancing quality management process Examples and lessons from some of the world's most successful businesses, including Toyota, Solectron Technology, Sun Microsystems, Sundaram-Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A.V. Feigenbaum Includes a glossary of key concepts and a comprehensive resources guide

Full Product Details

Author:   Amy Zuckerman (Principal of A-Z International Associates, Massachussetts, USA, and Co-Founder of Technology Communication Group and Global Knowledge Productions) ,  Ned Hamson
Publisher:   John Wiley and Sons Ltd
Imprint:   Capstone Publishing Ltd
Dimensions:   Width: 12.50cm , Height: 1.10cm , Length: 17.30cm
Weight:   0.142kg
ISBN:  

9781841122212


ISBN 10:   1841122211
Pages:   136
Publication Date:   29 January 2002
Audience:   College/higher education ,  Professional and scholarly ,  General/trade ,  Undergraduate ,  Postgraduate, Research & Scholarly
Format:   Paperback
Publisher's Status:   Active
Availability:   Out of stock   Availability explained
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

Table of Contents

Introduction to Express Exec Quality Matters What is Quality and Quality Management Have People Always Been Interested in Quality and in Measuring it? Quality Management and the E-Dimension: What's the Connection? What are the Implications of Globalization on Quality? The State of the Art of Quality Quality In Practice: Case Studies Key Concepts and Thinkers of Quality and Quality Management Quality and Quality Management Resources Ten Steps to Making it Work Frequently Asked Questions (FAQs) Index

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Author Information

AMY ZUCKERMAN has written for a variety of publications, including the New York Times, Fortune special sections, Business 2.0, Continental, Industry Week and many others. Her latest book is Tech Trending: The Technology Survival Guide for Visionary Managers. NED HAMSON has also written for a number of publications, including Forbes magazine. He was lead-author of After Atlantis: Working, Managing and Leading in Turbulent Times and editor of Journal for Quality and Participation

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