Overview

For undergraduate and graduate Quality Management courses. Understanding quality management through a unifying framework. Managing Quality is a comprehensive introduction to the field of quality management that presents a supply chain theme as the unifying framework for quality improvement. The fourth edition has been updated to keep topic coverage on the cutting edge.

Full Product Details

Author:   Thomas Foster
Publisher:   Pearson Education (US)
Imprint:   Pearson
Edition:   4th edition
Dimensions:   Width: 20.30cm , Height: 2.30cm , Length: 25.40cm
Weight:   1.140kg
ISBN:  

9780136088509

ISBN 10:   0136088503
Pages:   560
Publication Date:   03 November 2009
Audience:   College/higher education ,  Undergraduate
Replaced By:   9780132737982
Format:   Hardback
Publisher's Status:   Out of Print
Availability:   Awaiting stock  

Table of Contents

PART I. UNDERSTANDING QUALITY CONCEPTS Chapter 1. Differing Perspectives on Quality Chapter 2. Quality Theory Chapter 3. Global Supply Chain Quality and International Quality Standards PART II. DESIGNING AND ASSURING QUALITY Chapter 4. Strategic Quality Planning Chapter 5. The Voice of the Customer Chapter 6. The Voice of the Market Chapter 7. Quality and Innovation in Product and Process Design Chapter 8. Designing Quality Services Chapter 9. Managing Supplier Quality in the Supply Chain PART III. IMPLEMENTING QUALITY Chapter 10. The Tools of Quality Chapter 11. Statistically Based Quality Improvement for Variables Chapter 12. Statistically Based Quality Improvement for Attributes Chapter 13. Six-Sigma Management and Lean Tools PART IV. FOREVER IMPROVING THE QUALITY SYSTEM Chapter 14. Managing Quality Improvement Teams and Projects Chapter 15. Implementing and Validating the Quality System Appendix

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