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9781472455291

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Acclaim for the third edition:- 'The book is highly recommended because of its composition of topics, its original coverage and clarity of prose. I do think it will serve people working in the information business very well as both a handbook and as a source for inspiration. It will also work very well as a textbook - especially if students are able to use the text as a source for formulating further questions and problems... it is a book one will return to because of its definitions, coverage of present issues and its sound approach.' Journal of Librarianship and Information Science, 44 (2), June 2012

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Jo Bryson is a senior management consultant and international speaker in strategy, planning and corporate governance. Her current consulting role involves assisting Chief Executive Officers and Boards lead, transform and change the strategic direction of their organizations. Previously Jo held executive management positions in the library, information and IT sectors at state and international government levels.

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