Overview

Managing Information unlocks all the essentail communication skills for today's supervisors and team leaders. It includes: * presentation skills from OHPs to video conferencing; * the supervisor's role in team briefings and feedback; * a chapter on how to write a management project. The Team Leader Development Series is an essential tool towards gaining the Supervisory Management Award. Consisting of four practical and interactive textbooks, this series will be invaluable not only to students, but also as a guide individuals and organisations seeking to improve their business performance at the first level of management. Key learning features: * Learning Objectives to enable the reader to assess the knowledge gained throughout the series. * Activities to put the learning into practice. * Case studies - 'true-life' scenarios! * Workbased Assignments which will provide evidence for S/NVQ portfolios. * Language is straightforward and direct, contextualised to relate to team leaders and supervisory managers working in a wide range of industry sectors. * Influential protagonists in the field will be alluded to as appropriate to support the learning. * Action plan to take the learning forward. Easily accessible and interactive learning content. Covers all the key topics for students studying for a supervisory management and S/NVQ Level 3 award with NEBS Management, Edexcel, ISM or IM. Essential reading for individuals and organisations seeking to improve their business performance at the first level of management.

Full Product Details

Author:   Margaret Weaver ,  Sally Palmer
Publisher:   Taylor & Francis Ltd
Imprint:   Butterworth-Heinemann Ltd
Dimensions:   Width: 18.90cm , Height: 1.20cm , Length: 24.60cm
Weight:   0.415kg
ISBN:  

9780750638623

ISBN 10:   0750638621
Pages:   192
Publication Date:   May 1998
Audience:   College/higher education ,  Professional and scholarly ,  Undergraduate ,  Postgraduate, Research & Scholarly
Format:   Paperback
Publisher's Status:   Out of Print
Availability:   Awaiting stock  

Table of Contents

Part 1 An introduction to communication: importance of communication; a model of communication; types of communication - oral, written, non-verbal, visual; barriers to communication; breaking the barriers. Part 2 Oral communication: listening skills; interviewing; recruitment; disciplinary; grievance; exit; appraisal; meetings - procedures, planning, chairing; telephone skills; presentations - planning, production and use of common AV aids. Part 3 Written communication: effective writing skills; taking messages; taking notes; letters; memos; reports; form design; signs. Part 4 Communication in organizations: types of organizational communication (formal, informal); communication channels. Part 5 Communication and your workteam: communication in groups; team briefings; giving feedback; orders and instructions. Part 6 Types of information: quantitative information; qualitative information; characteristics of good information. Part 7 Information for decision making: levels of decision making; information channels; information for competitive advantage. Part 8 Gathering information: data and information compared; data collection methods; questionnaire design; reliability of data; Data Protection Act. Part 9 Recording and storing information: manual systems; electronic systems; hardware and software; general purpose packages; applications software. Part 10 Manipulating and retrieving information: processing data to produce information; on-line and real-time systems; management information systems; decision support systems; use of databases. Part 11 Analysis and interpretation of information: information overload; recognizing trends; statistics for analysis and interpretation; diagrammatic presentation of information. Part 12 Future of information systems: networks; electronic mail; the Internet; teleconferencing and video conferencing; electronic data interchange. Part 13 Researching a writing project: sources of help; planning the task; terms of reference; collecting information; analyzing information; solving problems; writing the report.

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