Managing Industrial Services: From Basics to the Emergence of Smart and Remote Services

Author:   Thomas Friedli ,  Philipp Osterrieder ,  Moritz Classen
Publisher:   Springer Nature Switzerland AG
Edition:   1st ed. 2021
ISBN:  

9783030727307


Pages:   218
Publication Date:   25 June 2022
Format:   Paperback
Availability:   Manufactured on demand   Availability explained
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Managing Industrial Services: From Basics to the Emergence of Smart and Remote Services


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Overview

The increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial service management and guides companies into building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique perspective on the core and enabling activities of manufacturing companies for growth in the service business. In essence, the first part covers action-based research findings regarding service strategy, organizational design, service innovation, service sales, services operations, and customer relationship management together with insights into value networks. The second part introduces outstanding practices from leading manufacturing companies in industrial and smart services. The book concludes with a summary of key messages and recommendations to navigate the landscape of industrial and smart service management successfully.

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Author:   Thomas Friedli ,  Philipp Osterrieder ,  Moritz Classen
Publisher:   Springer Nature Switzerland AG
Imprint:   Springer Nature Switzerland AG
Edition:   1st ed. 2021
Weight:   0.367kg
ISBN:  

9783030727307


ISBN 10:   3030727300
Pages:   218
Publication Date:   25 June 2022
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

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Thomas Friedli is a Professor for Production Management at the Institute of Technology Management, University of St.Gallen (Switzerland). He leads a team of 15 researchers dealing with the challenges of manufacturing companies in today’s business environment. Prof. Friedli has published extensively in several journals and books, five of them with Springer. Philipp Osterrieder graduated in Mechanical Engineering from the Technical University of Munich (Germany) and earned his PhD at the Institute of Technology Management, University of St.Gallen (Switzerland). His research focuses on the organizational integration of smart service activities in manufacturing companies. Moritz Classen graduated in Industrial Engineering and Management from the Karlsruhe Institute of Technology (Germany). He is currently a Research Associate at the Institute of Technology Management, University of St.Gallen (Switzerland). His researchfocuses on marketing, selling and pricing approaches for smart services.

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