Overview

The business world is in the midst of a radical transformation. The turbulent 1990s have made fast responses, innovation, adaptability and customer orientation key behaviours of tomorrow's successful organization. These capabilites depend on a radical change in the form and character of all aspects of business organization and management. This text details the essential organizing concepts and patterns that will characterize successful organizations of the future. It examines the emerging and alternative approaches to: the business process, the customer, the management of people, organizational design, the use of information technologies, organizational culture, and the management of business. This book is targeted at executives and managers who are keen to re-shape their businesses, and to keep pace with future developments.

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9780333624890

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