Overview

Conflict touches every human life. Like fire, it is powerful yet neutral. Conflict can devastate relationships and communities or illuminate understanding, strengthen trust, and ignite meaningful change. The difference lies in the skills we bring-skills that help us navigate difficult conversations and turn conflict into genuine connection. Grounded in emotional intelligence, Managing Conflict: An Introspective Journey to Negotiating Skills guides readers on a journey of self-discovery and relationship-building. Readers learn to recognize their own behavior patterns, build trust, and practice proven communication strategies for handling disputes-tools that can serve as relationship superpowers. Integrating insights from multiple disciplines, the book offers a roadmap for transforming conflict. A hallmark of the book is its experiential design. Each chapter features high-impact activities that invite readers to reflect, practice, and immediately apply new skills. Designed for both online and in-person learning, these exercises are based on a metacognitive approach that helps turn theory into real-world transformation. By strengthening listening skills and deepening self-awareness, readers encounter ""aha"" moments that shift their perspectives. Featuring contributions from more authors specializing in diverse disciplines, the second edition of Managing Conflict is suited to courses in sociology, social psychology, counseling, law, political science, social work, business, and education.

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Dorothy Balancio, Ph.D. earned her sociology degree at City University of New York and pursued negotiation studies at Harvard and conflict resolution at Columbia University. She is a professor and program director at Mercy University with a deep commitment to conflict management shaped by the loss of her son Louis to violence. Dr. Balancio also serves as director of the Louis Balancio Scholarship Fund, a not-for-profit organization dedicated to encouraging the art of dispute resolution.

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