Overview

This unique and engaging title provides a framework for dealing with challenging patient and family situations. This book addresses a variety of situations that clinicians may see on a routine basis and provides options for managing them effectively. By utilizing evidence from current psychology and sciences, this collection provides de-escalation options for clinicians to use in their patient visits. This information fills a gap related to professionalism and communication skills and therefore can improve patient satisfaction and patient care outcomes. Managing Challenging Patients and Families in Healthcare Settings includes supplemental video clips to walk readers through exercises and scenarios that may take place in the doctor’s office. Such scenarios include children in foster care, separated parents’ disagreement, guardianship with no legal right for consent, and language barriers. Captivatingly written with an “insider’s tone,” the book will be valuable to medical providers with patient-facing jobs in clinical settings.

Full Product Details

9783032104915

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Author Information

Eileen Raynor is Chief of the Division of Pediatric Otolaryngology in the Department of Head and Neck Surgery & Communication Sciences at Duke University. She has presented this material at the Society for Ear Nose Throat Advances in Children (SENTAC) and at the American Academy of Otolaryngology Head and Neck Surgery annual meeting in Nashville. She takes care of children and adolescents with complex medical and surgical problems and works with Child Life specialists and Social workers to address stressful clinical encounters. She teaches residents and medical students and is active in clinical research. Dr. Raynor is also the former president of the North Carolina Medical Society.

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