Overview

"""Managing Business Support Services"" is an essential guide for any organization contemplating 'outsourcing' its peripheral services. It provides authoritative strategies for successfully outsourcing IT, customer services, finance, HR, logistics and other business functions; and the latest management 'best practice' set in an international context; advice on contracting suppliers, managing the process and ensuring good governance. The guide also includes recent cases studies from Britannic Assurance, CESPA, Corus, Dara, Hydro One, GM Europe, Mercedes-Benz, Ontario Power, Prudential and Sprint."

Full Product Details

Author:   Jonathan Reuvid ,  CapGemini
Publisher:   Blue Ibex Ltd
Imprint:   GMB Publishing Limited
Edition:   3rd Revised edition
Dimensions:   Width: 17.00cm , Height: 1.90cm , Length: 23.80cm
Weight:   0.585kg
ISBN:  

9781905050116

ISBN 10:   1905050119
Pages:   274
Publication Date:   01 February 2005
Audience:   Professional and scholarly ,  College/higher education ,  Professional & Vocational ,  Tertiary & Higher Education
Format:   Paperback
Publisher's Status:   Out of Print
Availability:   Out of stock  

Table of Contents

Part One: Strategic Options; Introduction; 1.1 The business case for outsourcing; 1.2 Outsourcing evolution; 1.3 Supporting outsourced services; 1.4 Managing cost; 1.5 Where in the world?; 1.6 The myths of outsourcing; 1.7 New technology; Part Two: Good Practice in Outsourcing; Introduction; 2.1 Applications management; 2.2 Data centre services; 2.3 Distributed and desktop services; 2.4 Networks; 2.5 Security; 2.6 Finance and administration; 2.7 Human resources; 2.8 Supply chain management; 2.9 Business fusion; Part Three: Successful Outsourcing; Introduction; 3.1 Defining an outsourcing strategy; 3.2 From thought to outsource; 3.3 Creating a robust contract; 3.4 A structure for success; 3.5 Effective governance; 3.6 The human side of outsourcing; 3.7 Successful Transition; Part Four: Case Histories; Introduction; 4.1 Britannic Assurance; 4.2 CESPA; 4.3 The Coal Authority; 4.4 Corus; 4.5 Dara; 4.6 GM Europe; 4.7 Hydro One; 4.8 Mercedes-Benz USA; 4.9 Ontario Power Generation; 4.10 Prudential; 4.11 Sprint; Part Five: Appendices; I Transformational Outsourcing -- An IDC White Paper; II Capgemini locations

Reviews

'This book makes a useful adjunct to the continuing debate!The book falls into four parts. There is a brief review of the strategic options available to companies, and then two rather more illuminating sections discussing good practice and (not necessarily the same thing) success in outsourcing. This all depends, they argue, on balance - between customer needs and market dynamics, and between sensitivity and ingenuity in application. This is all rounded off with eleven case studies of companies!a good flavour of what outsourcing can deliver.' Argent

Author Information

Jonathan Reuvid was an economist at the French national oil company, Total, before moving into investment banking, financial consultancy and marketing strategy. After heading up the European operations of a US multinational engineering group, he engaged in the development of joint ventures and technology transfers in northern China from the mid-1980s, where he remains involved. In addition to Doing Business with China, Mr. Reuvid is also the editor of the forthcoming updates of the Doing Business with! series covering the 10 new EU member states. Capgemini, one of the world's foremost providers of Consulting, Technology and Outsourcing services, has a unique way of working with its clients, which it calls the Collaborative Business Experience. Through commitment to mutual success and the achievement of tangible value, the company helps businesses implement growth strategies, leverage technology, and thrive through the power of collaboration. Capgemini employs approximately 60,000 people and reported 2003 global revenues of 5.754 billion euros.

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