Managing Business Improvement and Quality: Implementing Key Tools and Techniques
Author:   Barrie G. Dale (University of Manchester, UK) ,  Ruth Mcquater (Manchester School of Management)
Publisher:   John Wiley and Sons Ltd
ISBN:  

9780631207870


Pages:   208
Publication Date:   12 January 1998
Format:   Hardback
Availability:   Out of stock   Availability explained
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

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Managing Business Improvement and Quality: Implementing Key Tools and Techniques


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Author:   Barrie G. Dale (University of Manchester, UK) ,  Ruth Mcquater (Manchester School of Management)
Publisher:   John Wiley and Sons Ltd
Imprint:   Wiley-Blackwell
Dimensions:   Width: 25.00cm , Height: 15.00cm , Length: 1.50cm
Weight:   0.454kg
ISBN:  

9780631207870


ISBN 10:   0631207872
Pages:   208
Publication Date:   12 January 1998
Audience:   College/higher education ,  Professional and scholarly ,  Undergraduate ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   Out of stock   Availability explained
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

Table of Contents

Preface. 1. The Role of Tools and Techniques in Total Quality Management. 2. Tools and Techniques: An Introduction. 3. Difficulties Encountered in the Use of Tools and Techniques. 4. Key Influences on the Use of Quality Management Tools and Techniques. 5. Implications for Education and Training. 6. An Overview of Common Tools. 7. An Overview of Common Techniques. 8. Tools and Techniques: An Assessment Methodology. References. Index.

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Author Information

Barrie G. Dale is United Utilities Professor of Total Quality Management and Director of the UMIST Quality Management Centre, Manchester. Ruth McQuarter is a Research Associate and Honorary Lecturer at the Manchester School of Management.

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