Overview

Managers in contemporary workplaces face a significant burden of dealing with conflict, spending a considerable portion of their time, ranging from nine to fifteen weeks annually, on resolving disputes. The dynamic landscape of the modern workplace has given rise to novel challenges in maintaining harmony and handling disagreements effectively. In today's diverse and multicultural work environments, conflicts have become inevitable, making the skill of proficient conflict management and resolution a critical talent for success. Against the backdrop of the Digital Era, authors Bhawana Bhardwaj and Dipanker Sharma delve into the multifaceted aspects of conflicts, encompassing their various manifestations and approaches to resolution, while exploring the implications of remote working arrangements and the integration of mixed workforces on the complexity of conflict resolution. The authors also explore the transformative role of Artificial Intelligence (AI) in the conflict resolution domain. As AI technologies continue to permeate various aspects of our lives, understanding its impact on dispute settlement has become paramount. This book provides insightful discussions on how AI can both aid and complicate the conflict resolution process, offering readers a nuanced perspective on the intersection of technology and human conflict management. In addition to examining AI's role, the book places a strong emphasis on the bargaining process and its significance in achieving lasting resolutions. Written with a diverse readership in mind, this monograph caters to students, educators, researchers, managers, and policymakers alike.

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9781837979721

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Bhawana Bhardwaj is Assistant Professor, HPKV Business School, Central University of Himachal Pradesh, Dharmshala. Dipanker Sharma is Professor and Head, HPKV Business School, Central University of Himachal Pradesh, Dharmshala.

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