Overview

The quality of a product or service is a measure of its ability to satisfy customer requirements. This satisfaction can be assured by the operation of a quality system which will ensure that specified requirements are met consistently and economically. The Management of Quality in Construction provides the reader with a knowledge of the principles of quality management and an understanding of how they may successfully be applied in the particular circumstances of the construction industry. The areas covered range from an historical review of traditional methods of assuring quality in the industry and how contractual arrangements have evolved, to an interpretation of quality system standards in the context of construction. Examples are given which highlight specific areas, and specialist chapters on organization structures and the techniques of quality auditing are included.

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9780419149101

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This book should be read by all those in construction management who are serious about achieving or improving quality in construction...one of the most authoritative books written on the subject. - Chartered Builder Thoroughly recommended. - National Builder

"""This book should be read by all those in construction management who are serious about achieving or improving quality in construction...one of the most authoritative books written on the subject."" - Chartered Builder ""Thoroughly recommended."" - National Builder"

This book should be read by all those in construction management who are serious about achieving or improving quality in construction...one of the most authoritative books written on the subject. - Chartered Builder Thoroughly recommended. - National Builder

""This book should be read by all those in construction management who are serious about achieving or improving quality in construction...one of the most authoritative books written on the subject."" - Chartered Builder ""Thoroughly recommended."" - National Builder

Author Information

Ashford, J.L.

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