Management Ideas
Author:   Sultan Kermally
Publisher:   Taylor & Francis Ltd
ISBN:  

9781138440241


Pages:   254
Publication Date:   28 June 2017
Format:   Hardback
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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Management Ideas


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Author:   Sultan Kermally
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Weight:   0.453kg
ISBN:  

9781138440241


ISBN 10:   1138440248
Pages:   254
Publication Date:   28 June 2017
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

Chapter 1 Snapshots of the Competitive Environment; Chapter 2 Total Quality Management; Chapter 3 Benchmarking; Chapter 4 Delivering Service Excellence; Chapter 5 Business Process Re-engineering; Chapter 6 Performance Measurement; Chapter 7 Empowerment; Chapter 8 The Horizontal Organization; Chapter 9 The Learning Organization; Chapter 10 Teaming for Business Success; Chapter 11 The Knowledge Era: Computers and Communication Systems; epi Epilogue;

Reviews

The book explains how successful businesses, operating in competitive markets, respond to that environment by improving product, process and people (total quality management). There are well chosen case studies from Rank Xerox, ICL, Ford, Royal Mail and Thompson Travel. Professional Manager.


The book explains how successful businesses, operating in competitive markets, respond to that environment by improving product, process and people (total quality management). There are well chosen case studies from Rank Xerox, ICL, Ford, Royal Mail and Thompson Travel. Professional Manager.


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Sultan Kermally

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