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Full Product Details

Author:   Yefim Fasser ,  Donald Brettner
Publisher:   John Wiley & Sons Inc
Imprint:   Wiley-Interscience
Dimensions:   Width: 15.90cm , Height: 2.60cm , Length: 24.00cm
Weight:   0.760kg
ISBN:  

9780471209584

ISBN 10:   0471209589
Pages:   456
Publication Date:   14 August 2002
Audience:   College/higher education ,  Professional and scholarly ,  Undergraduate ,  Postgraduate, Research & Scholarly
Format:   Hardback
Publisher's Status:   Active
Availability:   Out of stock  
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

Table of Contents

Introduction. PART I: A SYSTEMIC APPROACH TO ORGANIZATIONAL TRANSFORMATION. Chapter 1. A Systems View Of Organization. Chapter 2. Systems: A General Concept. Chapter 3. The Total Continuous Process of Improvement and Innovation (TCPI?) Marco System. PART II: MANAGING A KNOWLEDGE-BASED ORGANIZATON. Chapter 4. Organizational Learning. Chapter 5. Systemic Problem Solving (SPS) as an Effective Way of Learning. Chapter 6. Knowledge-Based Innovation. Chapter 7. Knowledge Managers and Knowledge Workers. Chapter 8. Knowledge Transfer and Knowledge Management. PART III: MANAGING IN A GLOBAL ENVIRONMENT. Chapter 9. On the Road to Globalization. Chapter 10. Managing Mergers, Acquisitions, and Other Strategic Alliances. Chapter 11. Globalization and Culture. PART IV: SOME ASPECTS OF MANAGING QUALITY. Chapter 12. Some Fundamental Concepts of Managing Quality. Chapter 13. Managing Variation: A Requisite for Quality. Chapter 14. Some Major Quality Initiatives. Chapter 15. Achieving High Quality Through Transformational Changes. PART V: RESHAPING THE ORGANIZATIONAL CULTURE. Chapter 16. The System of the Organizational Culture. Chapter 17. Managing the Core of the Organizational System. Chapter 18. Values, Behavioral Standards, and Business Ethics. Chapter 19. Symbols, Symbolic Actions, and Metaphors. Chapter 20. Understanding an Organization's Behavior.

Reviews

the authors managed to describe all major aspects on which quality can be built. I use this book as a bible for organizational renewal. (IIE Transactions on Operations Engineering)

"""…the authors managed to describe all major aspects on which quality can be built. I use this book as a 'bible' for organizational renewal."" (IIE Transactions on Operations Engineering)"

...the authors managed to describe all major aspects on which quality can be built. I use this book as a 'bible' for organizational renewal. (IIE Transactions on Operations Engineering)

Author Information

YEFIM FASSER, PhD, is Director of Systems and Statistical Engineering at Advanced Micro Devices, Inc. DONALD BRETTNER is Group Vice President at Advanced Micro Devices, Inc.

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